Robert J. Johnson
Fleming Island
Summary
Experienced Sales Consultant skilled in cultivating strategic client relationships and implementing effective sales techniques to drive revenue growth. Utilizing industry insights, consistently surpassing sales targets and ensuring high levels of customer satisfaction. Proficient in negotiation and possessing extensive product knowledge, delivering tailored solutions that precisely meet the unique needs of clients.
Overview
31
31
years of professional experience
Work History
Sales Consultant
StormForce Roofing
08.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Kept detailed records of daily activities through online customer database.
- Attend ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Internet Sales Manager
Duval Ford
08.2018 - 07.2019
- Company Overview: Certified and trained by Ford Motor Company to sell any make and model of automobiles
- Communicate and scheduled appointments via online and phone
- Demonstrate New and Pre-Owned vehicles including test drives to customers
- Deliver vehicles to customers
- The delivery process ensures that the customer understands the operating features, warranties, and paperwork which lay the foundation for customer loyalty
- Certified and trained by Ford Motor Company to sell any make and model of automobiles
Sales Manager
East Coast Auto Group
12.2016 - 02.2018
- Establish ongoing relationships with present and past customers thru sales control systems
- Chose and made all decisions on inventory which included merchandising the lot for optimal sales
- Inspected all vehicles inventoried to dealership
- These vehicles are Japanese Domestic, imported from Japan
- Negotiated and finalized all sales contracts
Trader
06.2013 - 12.2016
- Study technical analysis of the financial markets
- Study long and short term charts and graphs
- Map and spot specific trends and patterns
- Buy and sell products on the financial markets, such as securities, futures, options and commodities
Client Advocate
Accelerated Tax Solutions Inc.
03.2013 - 06.2013
- Received in bound calls, as well as cold calling, and follow up calls to ensure client satisfaction
- Analyzed and discovered clients needs with listening and communication skills
- Presented resolutions that would best benefit client's needs and problems
- Finalize applications and contracts that were received from clients
- Represented clients to the legal department for case acceptance
New Vehicle Director
Bozard Ford Lincoln
05.2007 - 02.2012
- Hire, motivate, train, counsel and monitor the performance of twenty sales professionals
- Establish ongoing relationships with present and past customers thru sales control systems
- Chose and made all decisions on new vehicle inventory which included merchandising the lot for optimal sales within 90 days
- Inspected all vehicles inventoried to dealership
- Negotiated and finalized all sales contracts
- Conduct daily and weekly sales and sales training meetings
- Establish and enforce product-knowledge standards
Sales Associate / Sales Manager
Mike Shad Ford
06.2002 - 05.2007
- Certified and trained by Ford Motor Company to sell any make and model of automobiles
- Demonstrated new vehicles including test drives to customers
- Delivered vehicles to customers
- The delivery process ensured that the customer understood the operating features, warranties, and paperwork which lay the foundation for customer loyalty
- Managed, hired, trained, counsel and monitor the performance of thirty sales professionals
- Operated the sales desk and dealership computer system
- Finalized all deals and agreements with customers
- Negotiated and finalized all contracts
- Conduct and attend weekly sales meetings
Crew Foreman
Safety Marking Inc.
03.1994 - 12.2001
- Managed and trained a road painting crew of up to eight members
- Read blue prints and laid out proper dimensions on road surfaces
- Operated and maintained many different types of trucks, such as Epoxy, Paint, Thermoplastic, and Eradication
- Acquired Class B CDL and Tanker Hazmat endorsements
Education
John Jay College of Criminal Justice
12.1993
John Jay High School
Cross River, New YorkWestchester Community College
Valhalla, New York12.1993
Skills
- Effective Time Management
- Client Relationship Management
- Proficient in CRM Tools
- Effective Objection Handling
- Negotiation Closing Skills
- Referral Development
- Product and service sales
- Lead Generation Expertise
Awards
- Top Customers satisfaction awards for 2004 and 2005
- Certified by Ford Motor Co.
- OSHA Certified 10 hour course.
Desired Position
Sales Manager, Closer or Associate
Timeline
Sales Consultant
StormForce Roofing
08.2019 - Current
Internet Sales Manager
Duval Ford
08.2018 - 07.2019
Sales Manager
East Coast Auto Group
12.2016 - 02.2018
Trader
06.2013 - 12.2016
Client Advocate
Accelerated Tax Solutions Inc.
03.2013 - 06.2013
New Vehicle Director
Bozard Ford Lincoln
05.2007 - 02.2012
Sales Associate / Sales Manager
Mike Shad Ford
06.2002 - 05.2007
Crew Foreman
Safety Marking Inc.
03.1994 - 12.2001
John Jay High School
Westchester Community College
John Jay College of Criminal Justice
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