Robert J. Nelson
Glendale,AZ
Summary
A highly talented and accomplished Field Operation Tech professional seeking an opportunity to expand within the telecommunications field within a leading company to achieve the highest satisfaction, knowledge, and professional skills. SUMMERY OF QUALIFICATIONS: More then 7 years experience as a Field Operation Tech. Detailed-oriented, organized, and able to multi-task efficiently. Excellent presentation and communication skills. Ability to push, pull, lift, and carry equipment to and from vehicle through any out door condition. Own a reliable working truck with tools that is required to perform job duties. Good vision with ability to see near and far, depth perception and color distinction to properly attach or disconnect color coded equipment/peripherals.
Overview
20
20
years of professional experience
Work History
Professional Handyman
How Can I Help Handyman Services
Glendale, AZ
09.2020 - Current
- Performed minor wall repair, installed drywall and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Removed and repaired carpet and wood flooring.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds and watering lawns for Number square foot facility.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Responded to maintenance requests in Type property with great speed and efficiency.
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Kept tool, material and equipment inventory updated.
- Educated clients on how to maintain Type systems and appliances, upholding high standards of customer service.
Broadband/Fiber Tech
ITC
Oahu, AZ
09.2018 - 09.2020
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Trained new employees to properly perform installations and repairs.
- Complied with all company quality, security and safety guidelines.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Telecommunications Technician
CenturyLink
Glendale , AZ
09.2015 - 09.2018
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Fiber Optic Network Specialist
ITC Service Group, Hawaiian Telcom
Oahu, Hawaii
04.2013 - 09.2015
- Install, maintenance, and repair of VDSL systems on the delivered through advanced fiber optic and copper network systems
- Voice, Data, and video maintenance of VDSL
- Troubleshooting from the CO to the inside premise
- USAMS,DSLAMS,SEMS, twisted pair and fiber network troubleshooting
- Competent in Bridge tap removal
- Extensive customer interaction and education in all areas of the Honolulu metropolitan area.
Broadband Technician
Clear Connection
Phoenix, AZ
01.2003 - 04.2013
- Competent in residential and commercial, installation, maintenance, and repair of video, data, and telephony networks
- Ensure a safe and clean work area
- Fill in supervisor to overlook and follow up on other technicians duties
- Trained and coached new employees, and educated them on everyday work practices.
Education
Diploma - undefined
West Valley High School
1999
Skills
- Technical Skills:
- Operating Systems: Windows XP, Vista, Windows 7, Wondows 8
- Networking: Routers, patch panels, cabling, Ethernet,
Accomplishments
- Certifications:
- Video
- Phone
Timeline
Professional Handyman
How Can I Help Handyman Services
09.2020 - Current
Broadband/Fiber Tech
ITC
09.2018 - 09.2020
Telecommunications Technician
CenturyLink
09.2015 - 09.2018
Fiber Optic Network Specialist
ITC Service Group, Hawaiian Telcom
04.2013 - 09.2015
Broadband Technician
Clear Connection
01.2003 - 04.2013
Diploma - undefined
West Valley High School
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