Roberto Nogueira
Port Saint Lucie,FL
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
21
21
years of professional experience
Work History
Quote Specialist
Tamco
03.2024 - Current
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
- Supported cross-functional teams by offering expertise on lighting product offerings, pricing strategies, and market trends.
- Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
- Attended project meetings to provide updates and insights on project costs.
Sales Representative
Tamco
02.2021 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facet face.
- Utilized CRM Salesforce software to manage client information, track leads, and monitor sales progress.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Monitor & document competitors and trends in the marketplace.
Product Specialist
Tamco
Port Saint Lucie, FL
05.2017 - 02.2021
- Assisted with demonstrations for Led Ribbon Tape to showcase functionality.
- Quoted custom jobs for high end homes.
- Manufactured Led ribbon tape with soldering tool.
- Manufactured displays for branches
- Continually expanded knowledge of LED ribbon tape & lighting product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Created database of all equipment models and serial Numbers.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Established long term customer relationships by using effective communication and active listening skills.
- Exceeded sales goals by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
- Developed campaigns and specific marketing strategies for clients.
- Collaborated with product development team to effectively modernize and update promotions.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Trained and provided coaching to 2 junior team members.
Mail Courier
Beaufort County
Beaufort, SC
06.2015 - 07.2016
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with Beaufort County to understand needs and provide mail service service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supported team members in managing heavy workloads, maintaining an organized workflow for efficient parcel processing.
- Streamlined mail distribution processes with the implementation of accurate sorting techniques, reducing errors in delivery.
- Improved mail delivery efficiency by accurately sorting and organizing parcels according to routes and schedules.
- Ensured timely delivery of packages by consistently adhering to established routes and timeframes.
Shipping and Receiving Clerk
Pitney Bowes
Herndon, VA
03.2012 - 07.2013
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Updated computer tracking system with latest product movements.
- Collaborated with other departments on supply and quality issues.
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Maintained accurate records , including materials weights, bill amounts and identified variances.
- Scheduled pickups and deliveries to maintain smooth operations.
Bilingual Customer Service Representative
ADVERTISING CHECKING BUREAU
Memphis, TN
12.2009 - 11.2011
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved sales targets regularly with solid promotional and cross-selling skills.
- Pursued opportunities to boost company profile with customers by providing exceptional support.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Accurately detailed customer concerns and problems as well as resolution outcomes.
- Collaborated with team members to increase call volume efficiency and improve processing outcomes.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Store Manager
Ames Taping Tool Systems Inc.
Memphis, TN
06.2003 - 10.2009
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Rotated merchandise and displays to feature new products and promotions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed new store location from ground up by hiring and training efficient team.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Marie Pierre High School
Millington, TN06.2000
Skills
- Product demonstrations
- Product and Service Sales
- Sales Goals
- Outstanding Interpersonal Skills
- Bilingual fluency in both English and Spanish
- Forklift Operation
REFRENCES
Freddie Cantres Operation Manager 773-498-8590
Brian Smith Outside sales 772-293-0350
Vance Hadley Branch Manager 772-213-9300
Timeline
Quote Specialist
Tamco
03.2024 - Current
Sales Representative
Tamco
02.2021 - 03.2024
Product Specialist
Tamco
05.2017 - 02.2021
Mail Courier
Beaufort County
06.2015 - 07.2016
Shipping and Receiving Clerk
Pitney Bowes
03.2012 - 07.2013
Bilingual Customer Service Representative
ADVERTISING CHECKING BUREAU
12.2009 - 11.2011
Store Manager
Ames Taping Tool Systems Inc.
06.2003 - 10.2009
High School Diploma -
Marie Pierre High School
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