Robert West
Rexford,NY
Summary
Accomplished Pharmacist that excels in customer service and prescription verification that also enjoys and respects the profession. Spearheaded quality improvement strategies and techniques in the IV room and enhanced patient care by delivering quality product in a timely matter. Skilled in IV room oversight and fostering professional growth among pharmacy teams. Demonstrates exceptional communication skills and a commitment to excellence in healthcare.
Overview
32
32
years of professional experience
Work History
Pharmacist
Samaritan Hospital, Troy, NY
08.2019 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Developed, edited and updated pharmacy department's current SOP's and provided training and testing of staff.
- Oversight of the IV room and 800 room and managed and coordinated all batching for pharmacy department.
Pharmacist
Albany Memorial Hospital
06.2017 - 08.2019
- Mentored and trained new pharmacy students and pharmacy interns, fostering a supportive work environment focused on professional growth.
- Verified orders and prepared medications for infusion center. Assisted nurses with order entry of complex order sets.
- Performed monthly floor inspections.
Pharmacy Manager
Rite-Aid Pharmacy
04.2009 - 06.2018
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacist
Rite-Aid Pharmacy
08.1997 - 04.2009
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced pharmacy efficiency by overseeing new workflow processes and inventory management systems.
Pharmacy Manager
Kinney Drugs
07.1995 - 08.1997
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Was a managed care coordinator and assisted and helped manage and create Kinney's first PBM. Was a liaison between North Medical Plan and Kinney's PBM as well as problem solved claims with participating network pharmacies.
Pharmacist
Kinney Drugs
05.1992 - 07.1995
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Helped build a customer base to a successful and thriving store and pharmacy with a brand new location.
Education
Bachelor of Science - Pharmacy
Albany College of Pharmacy
Albany, NY05.1992
Skills
- Customer Service and Communication Skills
- Prescription Verification
- IV room trainer and oversight
- Medication Dispensing
Timeline
Pharmacist
Samaritan Hospital, Troy, NY
08.2019 - Current
Pharmacist
Albany Memorial Hospital
06.2017 - 08.2019
Pharmacy Manager
Rite-Aid Pharmacy
04.2009 - 06.2018
Pharmacist
Rite-Aid Pharmacy
08.1997 - 04.2009
Pharmacy Manager
Kinney Drugs
07.1995 - 08.1997
Pharmacist
Kinney Drugs
05.1992 - 07.1995
Bachelor of Science - Pharmacy
Albany College of Pharmacy
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