Robert James Clary Jr.
Fredonia,New York
Summary
Highly skilled and experienced repair technician with over forty years of repair expertise, including serving in the United States Navy as a machinist's mate aboard a naval repair vessel and owning a successful automotive repair business for fifteen years. Primary focus for the last six years has been in the recreational boat industry with a demonstrated ability to diagnose and repair a wide range of mechanical and electrical issues in a variety of situations, a proven track record of delivering exceptional customer service while maintaining a high level of customer satisfaction and loyalty. Possesses strong technical knowledge, attention to detail, and a commitment to staying up to date with the latest advancements in marine engine servicing and repairs—a dedicated professional who strives for excellence in every task.
Overview
13
13
years of professional experience
Work History
Marina Manager
Snug Harbor Marina
11.2021 - 03.2024
- Responsible for the care and maintenance of over 700 recreational vessels.
- Streamlined marina operations for improved efficiency by regularly evaluating staff performance and updating procedural manuals.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Implemented effective maintenance schedules for timely repairs and upkeep of docks, piers, boats, and other marina assets.
- Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, and safety procedures among others.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Managed warranty claim processing for customers efficiently, liaising with manufacturers to ensure timely resolution of covered repair issues.
- Managed relationships with manufacturers, vendors, and suppliers to ensure complete inventory on hand for the marina's store and service department.
- Collaborated with service technicians to quickly identify needed parts and expedite repairs.
- Utilized computer software to track orders, update inventory, and generate reports for management review.
Shop Foreman
Snug Harbor Marina
11.2020 - 11.2021
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Worked with technicians to diagnose complex mechanical issues accurately, utilizing advanced troubleshooting techniques and specialized diagnostic tools.
- Mentored junior mechanics, guiding best practices and technical knowledge to improve their skills.
- Reduced overall downtime for clients by thoroughly inspecting vessels and personally overseeing the completion of repairs.
- Achieved high customer satisfaction ratings by ensuring quality control for workmanship on all repairs and maintenance tasks performed.
Lead Technician
Snug Harbor Marina
03.2019 - 11.2020
- Diagnosed complex mechanical electrical issues accurately, utilizing advanced troubleshooting techniques and specialized diagnostic tools.
- Completed needed mechanical and electrical repairs in a timely fashion to ensure short turnaround times and customer satisfaction.
- Assisted technicians with complicated diagnostic issues to resolve problems quickly and efficiently.
- Completed necessary repairs on-site at marinas or docks as needed, providing mobile repair services for clients unable to bring their boats to the marina.
- Accurately recorded service needs, repair completions, and bill times on work orders to provide specific and accurate details to the Service Manager.
- Continuously improve professional diagnostic and repair skills through participation in industry workshops, seminars, and training for marine mechanics.
Repair Technician
Self-employed
01.2011 - 07.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Checked brake systems and determined the need for pad replacement, disc turning, or other maintenance requirements.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed vehicle oil and filter.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Test drove vehicles to determine problems and test repairs to ensure quality control.
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
Vocational Certifications - Maintenance/Repair
Volvo Penta Marine Training
Providence, RIVocational Certifications - Maintenance/Repair
Mercury University Technical School
Beaverdam, OHVocational Certifications - Maintenance/Repair
Honda Marine Technical Training
Alpharetta, GAVocational Certifications - Maintenance/Repair
Yamaha Marine University
Kennesaw, GASkills
- Skilled Diagnostic and Repair Technician
- Strong Problem-Solving Abilities
- Blueprint and Schematic Comprehension
- Excellent Communicator
- Process Driven
- Data Focused
- Detail Oriented
- Adaptable
- Professional
- Organized
- Methodical
- Efficient
Timeline
Marina Manager
Snug Harbor Marina
11.2021 - 03.2024
Shop Foreman
Snug Harbor Marina
11.2020 - 11.2021
Lead Technician
Snug Harbor Marina
03.2019 - 11.2020
Repair Technician
Self-employed
01.2011 - 07.2019
Vocational Certifications - Maintenance/Repair
Volvo Penta Marine Training
Vocational Certifications - Maintenance/Repair
Mercury University Technical School
Vocational Certifications - Maintenance/Repair
Honda Marine Technical Training
Vocational Certifications - Maintenance/Repair
Yamaha Marine University
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