Quality Family Time
Robert J. Albert
Operations Manager
Lakewood,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Spectrum Security Group
Los Alamitos, CA
01.2016 - Current
- Demonstrated expertise in business development, leading to a 4x increase in company revenue within just 5 years with over a million dollars in gross revenue in 2021
- Oversee all aspects of business operations
- Budgeting and Financial Analysis with controls implemented to prevent overages and to monitor employee spending
- Process Improvement
- Supply Chain Management
- Vendor Management
- Project Management
- Risk Management
- Data Analysis and Reporting
- Quality Control and Assurance
- Efficiently handle multiple, concurrent, and often high-pressure situations related to payroll, insurance, job scheduling, project management and more
- Fostered strong client relationships and managed large-scale security projects from concept to completion, ensuring client satisfaction and repeat business Clients include:
- Los Alamitos, Cypress, Lynwood, Long Beach and La Mirada Unified School Districts - Over $300K in projects
- Cal State Long Beach ASU - Over $100K in projects
- Subcontractor to Unlimited Technology (servicing Sony Interactive Entertainment in the LA/OC/SD areas) - Over $250K in projects
Operations Manager
Unlimited Technology, Inc.
Signal Hill, CA
10.2022 - 08.2023
- Played a pivotal role in building a previously non-existent West Coast Branch and office by implementing effective management strategies and operational protocols
- Oversaw all aspects of the West Coast Branch, including project management, scheduling, oversight of finances (WIP reviews, employee credit card reports, branch purchases, etc), office and warehouse management, and more
- Developed and implemented new training procedures to enhance employee skills and ensure high-quality service delivery
- Training procedures included:
- Developed and implemented a new-hire onboarding training procedure which included how to use Outlook, Microsoft Teams and OneDrive, submitting credit card reports, timesheets and time management, and basic job and safety requirements and expectations (this was surprisingly non-existent prior to my implementation)
- Instructed employees on the project lifecycle and all individuals' responsibilities within it using a custom flow chart (self-designed) for demonstration and training
- Implemented a service and install feedback loop using a Teams channel to share and encourage the sharing of key install/service tips and tricks as well as valuable customer/site-related information amongst all West Coast Tech employees
- Safety Committee member (volunteer) dedicated to the improvement of safety protocols and operational efficiency
- Excellence Committee member (volunteer) in which I helped a team enhance employee retention and overall job satisfaction through the roll out an employee recognition program
- Responsible for hiring, firing and managing personnel, ensuring a skilled and motivated workforce
- Collaborated with corporate headquarters to align West Coast operations with company goals and standards.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
General Manager / Partner
Los Alamitos Lock Service
Los Alamitos, CA
03.2010 - 01.2016
- Transformed Los Alamitos Lock Service into a thriving business by assuming responsibilities that included:
- Storefront management - Renovated an older looking shop to bolster buyer confidence and employee morale, educated employees on the importance of a first-impression customer experience
- Pricing adjustments - Analyzed current and market pricing for goods and services and adapted to increase margins where necessary leading to $10K/mo in increased net income immediately
- Schedule management - Decreased response time for on-site service calls by way of improved scheduling and communication systems with technicians, leading to increased customer satisfaction and total calls-per-day
- Large projects - By increasing and training the workforce within Los Alamitos Lock Service, was able to handle significantly larger projects where profit margin was roughly 20-30% higher than the average one-time service ticket
- Employee hiring/firing
- Payables/receivables management
- Led a team of locksmiths and support staff, overseeing their training and performance to ensure high-quality customer service and job execution
- Implemented efficient scheduling systems, reducing response times and improving customer service
- Utilized the Google Workspace suite of apps to create a single, unified platform for information: Gmail for communication, Calendar for scheduling, Drive or customer and business data storage, Keep for project surveys and management
- Developed and executed branding and marketing strategies that increased brand visibility and attracted new clients.
Locksmith and Security Systems Technician
Los Alamitos Lock Service
Los Alamitos, CA
03.2006 - 01.2010
- Developed a lifelong skill in a trade providing locksmith and security systems services to both commercial and residential customers
- Demonstrated proficiency in real-time problem solving through field work and installations of new and different parts and systems on a weekly basis
- Collaborated with team members to deliver exceptional customer service and resolve complex problems, often under time constraints due to a customer's need to be secure same-day
- Developed a strong foundation in customer service and communication skills through one-on-one interactions with both the private and public sector on a daily basis
Education
Bachelor of Arts - Business Administration, Entrepreneurship
California State University, Fullerton
Fullerton, CA 09.2012 - 2015.06
Associates Degree - Business Administration
Cypress College
Cypress, CA 09.2008 - 2012.06
Skills
Managementundefined
Interests
Surfing
Playing Music
Making / DIY Building
Camping
Snowboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Find a job you enjoy doing, and you'll never work a day in your life.
Mark Twain
Timeline
Operations Manager
Unlimited Technology, Inc.
10.2022 - 08.2023
Owner/Operator
Spectrum Security Group
01.2016 - Current
Bachelor of Arts - Business Administration, Entrepreneurship
California State University, Fullerton
09.2012 - 2015.06
General Manager / Partner
Los Alamitos Lock Service
03.2010 - 01.2016
Associates Degree - Business Administration
Cypress College
09.2008 - 2012.06
Locksmith and Security Systems Technician
Los Alamitos Lock Service
03.2006 - 01.2010
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