Robert Joseph Kinslow
Spicewood
Summary
Offering a highly motivated and detail-focused approach with passion for the food and beverage industry and willingness to learn and grow in dynamic setting. Brings understanding of customer service and team management, combined with ability to quickly adapt to new processes and environments. Ready to use and develop organizational and leadership skills in Venue, Bar, and Restaurant Manager roles.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pizzeria Sorellina
09.2017 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Increased overall revenue with targeted marketing campaigns and promotional events.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Owner / Manager
Briarcliff Bistro & Bacon Bar
07.2013 - 07.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender / Manager
Moon River Bar And Grill
06.2009 - 04.2013
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Increased overall revenue with creative drink promotions and themed events.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created, developed, and maintained our online presence in the form of a website and social media pages.
Dept. Supervisor
Cost Plus World Market, Inc
11.2007 - 06.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Key-Carrying Dept. Manager
Home Depot
03.2001 - 11.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Owner / Manager
Davenport Market Café
02.1999 - 05.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Dr Leo G Cigarroa High School
Laredo, TX05.1987
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Customer-oriented
- Organization and prioritization
- Adaptable
- Business operations expertise
- Menu development
- Restaurant operations management
- Restaurant promotion management
- Front of house management
- Managing reservations and large parties
- Kitchen oversight
Certification
- Food Handler's Certification
- TABC Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Restaurant Manager
Pizzeria Sorellina
09.2017 - 12.2024
Owner / Manager
Briarcliff Bistro & Bacon Bar
07.2013 - 07.2017
Bartender / Manager
Moon River Bar And Grill
06.2009 - 04.2013
Dept. Supervisor
Cost Plus World Market, Inc
11.2007 - 06.2009
Key-Carrying Dept. Manager
Home Depot
03.2001 - 11.2007
Owner / Manager
Davenport Market Café
02.1999 - 05.2000
High School Diploma -
Dr Leo G Cigarroa High School
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