Robert Kikabhai
Gardena,United States
Summary
Solution-focused Field Application Engineer known for high productivity and efficient task completion. Possess specialized skills in technical support, product demonstration, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring effective collaboration with teams and clients to achieve project objectives.
Overview
16
16
years of professional experience
Work History
Field Application Engineer
Geovision – USAvision
Irvine, United States
09.2021 - Current
- Troubleshot customers' system using IP cameras, Access Control systems, Networking, and remote softwares ie. TeamViewer and AnyDesk.
- Performed on-site demonstrations of products and services to potential customers.
- Developed and implemented customer training programs.
- Researched and resolved customer inquiries regarding product functionality and usage issues.
Transportation Security Officer
Transportation Security Administration
Los Angeles, United States
07.2018 - 09.2021
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
Social Media Support
Activision blizzard
El Segundo, United States
10.2015 - 02.2018
- Developed creative strategies to increase visibility of campaigns on social media platforms.
- Maintained database of leads and interactions gathered on social media accounts, contacting parties indicating interest in company products and services or assigning to lower associates.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Managed social media accounts, including Facebook, Twitter, Instagram, and YouTube.
Cast member/Ride operator/Lead
The Walt Disney company
Anaheim, United States
10.2011 - 09.2015
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Provided accurate show times and ticket information to guests.
- Organized seating assignments for large groups of guests arriving at the same time.
Security Officer
Allied Protection Services, Inc.
Los Angeles, United States
06.2010 - 03.2013
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
Crew member/cashier/inventory stock
Arclight cinemas
El Segundo, United States
03.2010 - 02.2011
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Warehouse package
Aqua nautics specialist
Inglewood, United States
03.2009 - 03.2010
- Weighed items, labeled containers, and verified information against invoices to ensure accuracy.
- Managed inventory levels by keeping track of incoming and outgoing shipments.
Education
High school diploma or equivalent - Justice administration, Policing
DeVry University-California
Long Beach, CA, United States06.2020
High school diploma or equivalent -
San Pedro high school
San Pedro, CA, United States06.2010
Skills
- Client presentations
- Hardware troubleshooting
- Training and mentoring
- Sales Support
- Network configuration
- Customer Support
- First Aid Training
- Passport checks
- Behavioral analysis
Timeline
Field Application Engineer
Geovision – USAvision
09.2021 - Current
Transportation Security Officer
Transportation Security Administration
07.2018 - 09.2021
Social Media Support
Activision blizzard
10.2015 - 02.2018
Cast member/Ride operator/Lead
The Walt Disney company
10.2011 - 09.2015
Security Officer
Allied Protection Services, Inc.
06.2010 - 03.2013
Crew member/cashier/inventory stock
Arclight cinemas
03.2010 - 02.2011
Warehouse package
Aqua nautics specialist
03.2009 - 03.2010
High school diploma or equivalent - Justice administration, Policing
DeVry University-California
High school diploma or equivalent -
San Pedro high school
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