Robert (Kevin) Watt
Las Vegas,NV
Summary
Experienced and reliable Sales Leader possessing highly developed customer service skills, closing abilities, and customer satisfaction. Knowledgeable and professional in engaging customers throughout the sales funnel, from initial interest to satisfied customer. Organized and attentive in all aspects of the sales process.
Overview
15
15
years of professional experience
Work History
Internet Sales Director
Henderson Nissan
Las Vegas, NV
05.2022 - Current
- Manage 600+ monthly incoming inquiries with 30% lead to shown appointment conversion and 13% lead to purchase ratio
- Developed streamlined workflow process for earlier customer engagement and conversion.
- Responded to internet inquiries and phone calls in timely matter.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Acted as first point of contact for Henderson Nissan internet inquiries
- Trained sales staff on company procedures and salesmanship.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Finance Manager
Sahara Chrysler Jeep Dodge Ram
Las Vegas , NV
11.2020 - 05.2022
- Ran average $2400+ per copy (average 50-60 deals per month), with average 70% service contract penetration
- Managed customer financing options when purchasing their vehicle, including but not limited to bank approval, state paperwork, aftermarket products, and DMV compliance.
- Developed and executed presentations that explained ancillary products to ensure long and seamless ownership experience
- Addressed and resolved customer concerns regarding both current and previous purchases
- Maintained orderly system for easy reference of products and services for seamless customer purchase experience
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Sales Consultant
Sahara Chrysler Jeep Dodge Ram
Las Vegas, NV
02.2016 - 11.2020
- Over four year course, averaged selling between 16-20 vehicles per month.
- Ranked #1 sales last 12 months in sales
- Internet Lead conversion average = > 22%
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Owner
Mesquite Community Network
St. George, UT
01.2008 - 02.2016
- Built digital advertising network from ground up - contracted with 30 local business to display advertising screens in their locale.
- Advertising clientele base - 40+ advertisers on network
- Gross average monthly earnings - $12k
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed campaigns, led design and tracked results.
- Upheld client satisfaction by designing accurate and detailed timelines for digital advertising services and alerting clients of changes.
- Managed creation of attention-grabbing, engaging and viral digital ads promoting local businesses.
Education
Bachelor of Science - Humanities
Brigham Young University
Provo, UTMasters in Public Administration - Public Finance
Brigham Young University
Provo, UTSkills
- High Lead Conversion Ratios
- Superb customer engagement skills
- Dynamic personality to fit individual customer type
- Driven and motivated with high work ethic
- Disciplined and organized to maximize customer conversion
- Effective communicator through phone, text and email
- Diligent and relentless in follow up and follow through
- Astute problem solver
- CRM (multiple) savvy
- Computer Proficient (Word, Excel, PowerPoint)
- Highly skilled in efficient workflow organization and process
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in that gray twilight that knows neither victory nor defeat."
Theodore Roosevelt
Timeline
Internet Sales Director
Henderson Nissan
05.2022 - Current
Finance Manager
Sahara Chrysler Jeep Dodge Ram
11.2020 - 05.2022
Sales Consultant
Sahara Chrysler Jeep Dodge Ram
02.2016 - 11.2020
Owner
Mesquite Community Network
01.2008 - 02.2016
Bachelor of Science - Humanities
Brigham Young University
Masters in Public Administration - Public Finance
Brigham Young University
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