Robert L. Garcia Jr

• Set performance expectations for employees and implemented improvement plans to reach targets
• Delegated assignments to meet coverage needs and maintain store standards
• Promoted team-oriented culture with common sales, service and productivity goals
• Directed and maintained store merchandising standards to present organized and engaging in-store experience
• Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
• Flexed store business strategies and personal selling techniques to contribute to financial results
• Monitored store inventory levels and ordered new equipment to prevent shortages
• Interacted with customers on sales floor to build rapport and offer product expertise
• Directed customers to appropriate aisle locations and answered questions regarding product uses
• Set up promotional displays to highlight new products and special offers
• Formed partnerships with community businesses to raise brand awareness and increase referrals
• Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
• Managed store social media presence to engage with customers and share important information
• Implemented loss prevention strategies to reduce shrinkage and control theft
• Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
• Reviewed online customer reviews and comments to locate needed store improvement
• Revamped systems, processes and training programs to reverse under performing store metrics.
• Ensure the highest level of merchandising standards in store to increase sales and customer satisfaction
• Analyze P&L's to determine both sales and expense trends
• High attention to planogram execution and pricing standards

One of the biggest highlights in HFT career is I created the Facebook page that is currently in use today by HFT. I personally received a call from the director of marketing in 2016 who was highly impressed by the Facebook page I had created for my store, he was so impressed he adopted it as our current company Facebook page.

• Set performance expectations for employees and implemented improvement plans to reach targets
• Delegated assignments to meet coverage needs and maintain store standards
• Promoted team-oriented culture with common sales, service and productivity goals
• Directed and maintained store merchandising standards to present organized and engaging in-store experience
• Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
• Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
• Flexed store business strategies and personal selling techniques to contribute to financial results
• Monitored store inventory levels and ordered new equipment to prevent shortages
• Developed employee strengths to improve engagement and remain competitive
• Interacted with customers on sales floor to build rapport and offer product expertise
• Directed customers to appropriate aisle locations and answered questions regarding product uses
• Set up promotional displays to highlight new products and special offers
• Formed partnerships with community businesses to raise brand awareness and increase referrals
• Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
• Managed store social media presence to engage with customers and share important information
• Implemented loss prevention strategies to reduce shrinkage and control theft
• Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
• Reviewed online customer reviews and comments to locate needed store improvements
• Revamped systems, processes and training programs to reverse underperforming store metrics.

I was on a committee at Petsmart for nearly two years where I represented my region at both corporate meetings and conference calls where we discussed future merchandising, pricing, and customer satisfaction needs. Members of the committee would have to draft excel spreadsheets that showed potential sales trends based on our research. We had to present our findings to corporate partners and we assisted with designing future planogram updates based on our research. I designed four endcaps that were tested in our region for one quarter, and sales increased by nearly twelve percent on those particular items by the end of the quarter and Petsmart adopted one of my endcaps to use across the company for one whole quarter.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Partnered with project team members to identify and quickly address problems.
• Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
• Set up and managed team meetings.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Ensured both new store set-ups and remodels were completed by specific deadlines
• Analyzed P&L's monthly and expense reports daily to ensure projects were completed at or below budget
• Coordinated daily with multiple corporate departments and partners to ensure all standards were met from a project management, merchandising, and pricing standpoint
• Participated in multiple conference calls a day to present project timelines, progress, and potential future obstacles
• Developed multiple excel spreadsheets that helped me track fixture deliveries, product deliveries and future arrival dates, and project deadlines
• Sent updates daily to the merchandising teams throughout the store set-up process to communicate future merchandising needs

During my tenure as a Project Lead for Lowes I oversaw six new store set-ups and multiple store remodels. I only had one project go over deadline, and it was due to permitting with the city. I prided myself on meeting deadlines, ensuring the highest set-up and merchandising standards, as well as building rapport with the many store teams I met and corporate partners. My work was held in such high regard I was selected lead a special project to clean up and remodel stores in Louisiana impact by hurricane Katrina in 2005 and 2006.

• I have over 20 years' experience in electrical and remodeling
• I have the knowledge and skills to perform electrical services in both a residential and commercial setting
• As well as full remodels in both residential and commercial settings
• I also have extensive experience in various heavy equipment operating
• I have also taken many classes, seminars, and on-line training over the years for code enforcement and OSHA training and compliance.