Hi, I’m
Robert L Hodge III
Gloucester,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
years of professional experience
Work History
AJ Appliance Inc.Philadelphia, PA
Appliance Service Technician
08.2010 - Current
Job overview
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Set up and operated mechanical and manual tools and equipment.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
- Responded quickly to emergency calls from clients needing immediate assistance.
Absolute Comfort ControlMaple Shade Township, NJ
HVAC Helper
08.2020 - 07.2021
Job overview
- Assisted HVAC technicians with installation and repair of air conditioning systems.
- Maintained tools, equipment, and supplies in a neat and orderly fashion.
- Performed preventive maintenance on HVAC systems as directed by technicians.
- Cleaned ducts, vents, fans, coils, blowers, and other components of the system.
- Conducted safety checks on all equipment prior to use.
- Installed insulation around pipes and ductwork according to specifications.
- Cut and installed sheet metal parts using hand tools such as snips and hammers.
- Replaced filters on heating and cooling systems as needed.
- Lifted heavy objects such as compressors when needed during installation or repair work.
- Repaired leaking lines in cooling systems using brazing techniques.
- Assembled new HVAC units according to manufacturers' instructions.
Sears RoebuckPennsauken, NJ
Appliance Repair Technician
04.2008 - 08.2010
Job overview
- Removed, disassembled and fixed appliance parts.
- Disassembled broken and defective equipment to facilitate repairs.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Inspected, tested, and repaired electrical components of appliances.
- Replaced defective wiring and other parts.
- Provided customers with estimates of repair costs.
- Ordered replacement parts as needed for repairs.
- Performed preventative maintenance on all types of appliances.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Used hand tools to remove covers from units in order to access internal parts.
- Explained the nature of the problem and how it was resolved to customers.
- Maintained records of service calls made including customer contact information.
- Identified potential issues that may arise with an appliance before completing a repair.
- Educated customers about proper care of their appliances.
- Assisted in training new technicians on repair techniques.
- Tested appliance parts with hand instruments.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Recommended replacement parts and routine maintenance.
- Repaired and serviced kitchen and laundry room appliances.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Presented and explained estimates to property owner or landlord.
ComcastCherry Hill, NJ
Telecommunications Technician
01.2007 - 04.2008
Job overview
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Laid out cabling plans and ran through buildings to desired locations.
- Briefed customers on equipment, usage and product specification.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Resolved customer complaints regarding telephone service or technical issues.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
PSE&GAudubon, NJ
Service Technician
07.2005 - 10.2006
Job overview
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Set up and operated mechanical and manual tools and equipment.
- Maintained certifications and completed training on systems and components.
- Performed onsite repair of equipment at customer locations.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
Education
Gloucester City Jr. Senior High SchoolGloucester City, NJ
High School Diploma
06.2000
Skills
- Quality Assurance
- Customer Relationship Management
- Punctual and Reliable
- Mechanical Aptitude
- Troubleshooting and Diagnostics
Timeline
HVAC Helper
Absolute Comfort Control
08.2020 - 07.2021
Appliance Service Technician
AJ Appliance Inc.
08.2010 - Current
Appliance Repair Technician
Sears Roebuck
04.2008 - 08.2010
Telecommunications Technician
Comcast
01.2007 - 04.2008
Service Technician
PSE&G
07.2005 - 10.2006
Gloucester City Jr. Senior High School
High School Diploma
Similar Profiles
Johanna BowlineJohanna Bowline
Customer Service Lead at AJ Madison Appliance RetailerCustomer Service Lead at AJ Madison Appliance Retailer
Joshua AndrewsJoshua Andrews
Technician-in-Training at Appliance Home (Appliance warehouse)Technician-in-Training at Appliance Home (Appliance warehouse)
William ThihaWilliam Thiha
Work Experience at Appliance Repairs| A1 Appliance Centre| Bunbury WAWork Experience at Appliance Repairs| A1 Appliance Centre| Bunbury WA