Summary
Overview
Work History
Education
Skills
Timeline
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ROBERT L. SAGARINO

ROBERT L. SAGARINO

Simsbury,CT

Summary

Accomplished, multi-talented professional seeking a challenging, career oriented position in sales. Background features more than 15 years of success – in both corporate and entrepreneurial businesses. Broad range of account development and management skills. Highly adaptable: sales background includes success with extremely diverse products and services. Energetic; goal-oriented; extremely customer-focused. Outstanding communicator and motivator. Proven ability to develop and nurture long-term business relationships.

For a period of fifteen years, played a key role in the effective management of the family-owned business, which was started in 1950. Worked around the business from sophomore year in high school on. Decided to invest two years and financial resources to acquire Associate’s Degree. Returned to fulfill multiple functions. Served as an Embalmer for thirteen years. Business was sold in 1994; stayed on for five years as an employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

38
38
years of professional experience

Work History

Delivery Driver

UBER EATS
09.2022 - 08.2024
  • Responsible for delivering orders in a timely manner to customers residence or workplace.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

SALES REPRESENTATIVE

SOLOMON CASKET COMPANY
01.2006 - 01.2015
  • Traveled largely to make sales calls to various funeral homes in Connecticut, New York and Massachusetts
  • Met with owners to present caskets and products used in the funeral industry
  • Assisted in several warehouse duties including loading and unloading of trucks and inventory of merchandise.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

FUNERAL DIRECTOR/EMBALMER

DRISCOLL MORTUARY
01.2004 - 01.2006
  • Assisted the owner in the daily operations of the funeral business
  • Responsible for making arrangements, removal of deceased from the place of death, embalming, inventory and directing funerals as needed
  • Assisted with material management of supplies.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.

LIFE INSURANCE PRODUCER

LINCOLN HERITAGE LIFE INSURANCE COMPANY
01.2003 - 01.2006
  • Responsible for new business development and maintaining client relationship in the Final Expense
  • Market
  • Client contact through appointment setting
  • Conducted presentations by traveling extensively to meet with the client and to identify the client’s needs.
  • Increased policy sales by implementing a comprehensive marketing strategy and building strong relationships with clients.
  • Streamlined the application process for clients, resulting in faster policy approval times and higher customer satisfaction.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring their coverage adequately protected their financial interests.
  • Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and maintain necessary licensure requirements.
  • Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
  • Conducted regular policy reviews for existing clients, identifying opportunities for adjustments or additional coverage options based on changes in their personal circumstances or financial planning goals.
  • Generated new business leads using targeted prospecting techniques such as cold calling, email campaigns, social media outreach, and attending industry conferences or seminars.
  • Guided clients through the claims process in the event of a loss, ensuring timely resolution and emotional support during challenging times.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Met with customers to provide information about available products and policies.
  • Negotiated contracts and terms of sale with potential customers.

ASSISTANT MANAGER

CVS CORPORATION
01.2003 - 01.2004
  • Responsible for the daily operations of a store location and day to day activities
  • Assisted the store manager; unloading truck, maintaining and stocking store inventory as needed.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Real Estate Agent

REALTY EXECUTIVES CAPITOL REGION REALTY
01.2001 - 01.2003
  • PROFESSIONAL
  • Market and sell residential real estate properties in the Greater Hartford area
  • Responsible for all aspects of the sales and service process: marketing; prospecting; extensive travel for client consultation; matching client with potential properties; conducting tours; negotiation with buyers and sellers; and closing
  • Utilize a variety of methods to expand base of buyers and sellers
  • Continually upgrade knowledge of real estate valuation and sales technique.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Presented purchase offers to sellers for consideration.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.

OUTSIDE SALES ACCOUNT EXECUTIVE

CONNECTICUT TELEPHONE
01.2001 - 01.2003
  • Responsible for new business development and client relationship management, marketing and servicing a variety of telecommunications hardware (cell, wireless, paging systems) and network (local and long distance – residential and commercial)
  • Connecticut Telephone provides customized approaches to telecommunications needs
  • Emphasis was on new business development, with widespread travel and extensive cold calling.
  • Increased new client acquisition by targeting niche markets and implementing tailored sales strategies.
  • Developed lasting relationships with clients through consistent communication, understanding their needs, and offering relevant solutions.
  • Collaborated with cross-functional teams to develop comprehensive account plans, ensuring a seamless customer experience.
  • Provided exceptional customer service, resulting in increased repeat business and client referrals.
  • Utilized CRM software to effectively manage leads, track progress, and maintain organized records of all sales activities.
  • Maintained extensive knowledge of industry trends, competitors, and emerging technologies to stay ahead of the curve in a competitive landscape.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Funeral Director/Embalmer

DONALD D. SAGARINO FUNERAL HOME
06.1986 - 01.2001
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Performed embalming procedures and updated case study reports.

Education

ASSOCIATE - APPLIED SCIENCE, MORTUARY SCIENCE

MIAMI DADE COMMUNITY COLLEGE
1986

Numerous courses, seminars and workshops on topics including sales, service, management and -

Real Estate Career Institute, Inc

Skills

  • Time Management
  • Customer Service
  • Attention to Detail
  • Client Relationship Management
  • Responsible Driver

Timeline

Delivery Driver

UBER EATS
09.2022 - 08.2024

SALES REPRESENTATIVE

SOLOMON CASKET COMPANY
01.2006 - 01.2015

FUNERAL DIRECTOR/EMBALMER

DRISCOLL MORTUARY
01.2004 - 01.2006

LIFE INSURANCE PRODUCER

LINCOLN HERITAGE LIFE INSURANCE COMPANY
01.2003 - 01.2006

ASSISTANT MANAGER

CVS CORPORATION
01.2003 - 01.2004

Real Estate Agent

REALTY EXECUTIVES CAPITOL REGION REALTY
01.2001 - 01.2003

OUTSIDE SALES ACCOUNT EXECUTIVE

CONNECTICUT TELEPHONE
01.2001 - 01.2003

Funeral Director/Embalmer

DONALD D. SAGARINO FUNERAL HOME
06.1986 - 01.2001

ASSOCIATE - APPLIED SCIENCE, MORTUARY SCIENCE

MIAMI DADE COMMUNITY COLLEGE

Numerous courses, seminars and workshops on topics including sales, service, management and -

Real Estate Career Institute, Inc

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