Robert L. Torres

• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Administered operations to handle needs of more than 400 tenants across 325 property units
• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

• Administered operations to handle needs of more than 425 tenants across 500 property units
• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting apartments to ensure the residents have an excellent move-in experience
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Trains and develops other teammates (provide on-the-job training to leasing consultants and schedules company training)
• Visually inspects/prepare entire property (office, models, compactor, vacant, curb appeal and amenity areas) daily for cleanliness
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

I as a real estate agent strive for success in providing my services of representation and excellent communication for my clients. "Guiding you Home for 115 years!”

• Build/Maintain professional relationships with clients, lenders, appraisers, home inspectors and escrow companies
• Prepare documents necessary for closing statements, deeds, contracts, purchase agreements, leases, and Buyer/Seller presentations: Microsoft Word, Power Point, Excel, PDF Annotator
• Compile lists of properties to clients with details regarding location, square footage, features and additional information need
• Successfully promote/market properties through open houses, social media posts and additional advertisements for business success
• Providing top tier communication via cell phone, work phone, emails and social media engines
• Evaluating Client’s financial abilities and independently determining properties within the buying properties

A journey to create a world of love, confidence, and belonging. It's why we do what we do- it's the point." As a Store Manager, I was #1 in the U.S. for sales/customer experience, I know I am an integral part of ALDO's image and hold our values true: Love, Integrity and Respect

• Work closely with Store Manager/Area Manager/District Manager/Regional Manager to provide high tier business etiquette and successfully practicing new team developing skills
• Visual Merchandising/Marketing to establish pristine and productive work environment for clients and staff
• Recruiting and developing a sales team
• Providing top tier customer service: via telephone, email, chat and face-to-face contact
• Managing inventory
• Implementing high standards of loss prevention
• Controlling operating costs