Robert Vincent
WAREHOUSE LEAD
Temple,TX
Summary
Engaging individual pursuing new position as Shipping Coordinator with company that appreciates reliability and commitment. Highly communicative and responsible professional.
Overview
18
18
years of professional experience
Work History
Team Leader 3/Dispatcher
Pactiv LLC
Temple, TX
12.2018 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered customer requests with information about product availability, shipping information and status updates
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked all changes in computer system to keep records current and accurate
- Provided dispatch support for roadside assistance calls
- Evaluated and reconfigured systems to support customer service and operational goals
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with 0% incident rate
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Provided assistance and support during transition from SAP to JDA
- Provided assistance and support during JDA-PINC integration
Team Leader 2
Pactiv LLC
Temple, TX
12.2017 - 12.2018
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Fostered positive employee relationships through effective communication, training and development coaching
- Delegated daily tasks to team members to optimize team productivity
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Communicated and coordinated with multiple departments to achieve top results
Team Leader 1/Dragline
Pactiv LLC
Temple, TX
12.2014 - 12.2017
- Communicated and coordinated with multiple departments to achieve top results
- Adhered to all safety guidelines regarding stretch wrapping equipment
- Inspected stock to identify imperfections, assign grades and determine issues with production
- Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Integrated process improvements to increase overall workflow
- Identified stretch wrapping equipment issues using troubleshooting techniques to keep machinery fully operational during shifts
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize team productivity
Lift Truck Operator
Pactiv LLC
Temple, TX
01.2014 - 12.2014
- Promoted longevity of warehouse equipment through routine inspection and maintenance, including recharging batteries of vehicles
- Secured loads to prevent shifting or damage to items
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment, including forklifts, clamp trucks and high-stacker machines
- Identified and troubleshot issues with equipment and completed basic repairs to restore functionality
- Collaborated with team members to coordinate efficient and accurate movements
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Cavalry Scout
U.S Army
Ft. Hood, TX
11.2005 - 12.2011
- Trained and mentored new platoon members and provided assistance on how to perform daily duties
- Operated and performed preventive maintenance on wheeled and tracked vehicles and equipment in order to transport personnel, supplies and equipment
- Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between six vehicles via radio
- Performed gunnery in track and wheeled vehicle live-fire exercises, earning the Army Achievement Medal for outstanding performance twice
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MI1988
Some College (No Degree) - General Studies
Central Texas College
Killeen, TXSkills
- Strong communication skills
- Organized
- Excellent multi-tasker
- Dispatching procedures
- Continuous Improvement
- Detail-oriented
- Proficient in MS Office
- Updating logs
- Problem resolution
- Verifying coverage
Timeline
Team Leader 3/Dispatcher
Pactiv LLC
12.2018 - Current
Team Leader 2
Pactiv LLC
12.2017 - 12.2018
Team Leader 1/Dragline
Pactiv LLC
12.2014 - 12.2017
Lift Truck Operator
Pactiv LLC
01.2014 - 12.2014
Cavalry Scout
U.S Army
11.2005 - 12.2011
High School Diploma -
Cheboygan Area High School
Some College (No Degree) - General Studies
Central Texas College
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