Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and ambiguity in client situations, data and instruction. Strong skills in writing, organizing and supporting cases related to Poverty Law, Family Law, Landlord-Tenant disputes, Discrimination Dispute Resolution and Employment Law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Demonstrated ability in interpreting legal documents and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Paralegal
Blue Ridge Legal Services
08.2012 - Current
Initial intake of up to 70% of all new applicants daily, using Kemps database to meet company's requirements for electronic documentation
Since being hired, client load has increased by 40%.
Edited and proofread legal documents to verify accuracy
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
Conducted detailed client intakes and entered information into company database
Conferred with clients and other involved parties to gather and track case information
Liaised with other paralegals and legal staff to complete common tasks on schedule
Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements
Communicated pertinent information to clients via phone, email, and mail
Contacted clients to schedule appointments and discuss progress of cases
Revised and finalized letters, briefs, and memos
Interviewed clients to obtain information relevant to cases
Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
Certified Nursing Assistant
Our Lady of the Valley Nursing Center
10.2003 - 08.2008
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Upheld infection control and prevention policies across different patient-facing areas.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Transported patients between rooms and appointments or testing locations.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Followed directions of licensed nurses to administer medications and treatments.
Supported needs of 15+ residents under long-term care.
Assistant manager
Pier 1 Imports
09.1998 - 06.2002
Supervised 8 store employees, monitored and updated pricing changes, managed weekly shipments, and maintained computerized inventory
Responsible for store operations in manager’s absence
Supervised day-to-day operations to meet performance, quality and service expectations
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Mentored team members to enhance professional development and accountability in workplace
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Reviewed sales and gross profit report to assess company efficiency
Single-Channel Radio Operator
US Army
02.1989 - 02.1993
Served as brigade’s chief
Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Maintained accurate documentation of messages transmitted and received.
Documented and processed incoming messages over communication systems for supervisor review.
Put together and configured antennas, power sources and other equipment to establish communications.
Followed schedules and procedures for changing frequencies and cryptographic codes.
Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Passed along phone messages and maintained records.
Completed inspections, followed maintenance schedules and completed repairs.
Skilled at working independently and collaboratively in a team environment.
Education
Associate of Applied Sciences - Paralegal Studies
Virginia Western Community College
Roanoke, VA
Bachelor of Arts - International Studies
Northern Kentucky University
Highland Heights, KY
05.1997
Skills
Review of Pleadings
Office Administration
File and Records Management
Document Statements
Proofreading
Electronic Discovery
Proficiency in MS Office
Case Management
Legal Case Files
Client Support
Intake Services
Administrative Support
Meeting Preparation
Court Document Filing
Team Oriented
Microsoft Applications
Drafting Correspondence
Online Databases
Strong Research Skills / Data Collection
Prospecting Clients
Reading Comprehension
Troubleshooting Complex Problems
Research Facts
Customer Relationship Management
Identifying Client Goals
Confidentiality Understanding
Client Correspondence
File Pleadings
Assisting Lawyers
Accomplishments
Eagle Scout Class of 1986
Vigil Honor member 1989
Assistant Scoutmaster 1986-1989
Scout Camp Counselor Cincinnati 1984-88, 1993-95
Virginia Notary
Maintained Notary Status since 2011 to certify client information and identity.
Certification
Notary Public 2012-current
Timeline
Paralegal
Blue Ridge Legal Services
08.2012 - Current
Certified Nursing Assistant
Our Lady of the Valley Nursing Center
10.2003 - 08.2008
Assistant manager
Pier 1 Imports
09.1998 - 06.2002
Single-Channel Radio Operator
US Army
02.1989 - 02.1993
Associate of Applied Sciences - Paralegal Studies
Virginia Western Community College
Bachelor of Arts - International Studies
Northern Kentucky University
Notary Public 2012-current
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