Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Robert Spalding

Globe,AZ

Summary

I am the owner of an IT business that offers repair and support services to customers in various industries, with over 10 years of experience in the field. My mission is to help customers identify and resolve issues with their software and hardware, as well as install security and functionality patches to ensure optimal performance and protection.

In addition to my IT expertise, I also have a strong background in retail management, having worked as a store manager at Dollar Tree for three years. There, I managed inventory and cash control, store opening and closing procedures, and employee supervision. I also completed point of sale transactions and educated customers on new products and features. I specialize in quality, speed, and process optimization, and I am always motivated to maintain customer satisfaction and contribute to company success.

Overview

17
17
years of professional experience

Work History

Owner-Computer Repair Technician

Spalding Computer Service & Repair
12.2017 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
  • Provided remote and at-home computer support and repair
  • Provisioned to and educated customers on new software and hardware for use.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Store Manager

Dollar Tree
08.2020 - 12.2022
  • Managed inventory control, cash control, and store opening and closing procedures
  • Completed point of sale opening and closing procedures
  • Managed store employees successfully in fast-paced environment.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Manager

Dollar Tree
11.2019 - 08.2020
  • Managed inventory control, cash control, and store opening and closing procedures
  • Completed point of sale opening and closing procedures
  • Managed store employees successfully in fast-paced environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Systems Administrator

Cobre Valley Regional Medical Center
05.2015 - 07.2017
  • Provided technical interpretation regarding network, software, configuration and architecture oversight
  • Implemented standard software and hardware to promote server data integrity
  • Performed software installations and OS upgrades to support layered software packages.
  • Assisted in onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Installed and configured network printers and other peripheral devices.
  • Assisted in onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

Active Directory Administrator

Capgemini
11.2011 - 05.2014
  • Created and administered profiles and accounts, also maintaining systems documentation
  • Resolved network issues, equipment, and software troubleshooting queries to maintain data accessibility
  • Integrated and updated software products to boost system compatibility.
  • Created detailed documentation for system configurations, processes, and procedures to facilitate knowledge sharing among team members.
  • Diagnosed and executed resolution for network and server issues.
  • Performed software installations and OS upgrades to support layered software packages.

Technical Support Representative

Choice Hotels International
07.2007 - 10.2011
  • Worked with clients to determine areas of technology in need of improved usability
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.

Education

GED -

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
07.2007

Peoria High School
Peoria, AZ
06.1998

Skills

  • Windows 98, ME, 2000, XP, Vista, 7, 8, 10, 11
  • Strong customer service
  • Advance troubleshooting
  • Training Management
  • Hiring and Onboarding
  • Staff hiring
  • Software Management
  • Remote Conferencing Support
  • Group Policy management
  • Windows administration
  • Hardware Installation
  • Active Directory Management
  • Workstation Maintenance
  • System Troubleshooting
  • Application support
  • Operating System Deployment

Languages

English
Full Professional

Timeline

Store Manager

Dollar Tree
08.2020 - 12.2022

Assistant Manager

Dollar Tree
11.2019 - 08.2020

Owner-Computer Repair Technician

Spalding Computer Service & Repair
12.2017 - Current

Systems Administrator

Cobre Valley Regional Medical Center
05.2015 - 07.2017

Active Directory Administrator

Capgemini
11.2011 - 05.2014

Technical Support Representative

Choice Hotels International
07.2007 - 10.2011

GED -

Maricopa Community Colleges - Glendale Community College

Peoria High School

Similar Profiles

CREATE PROFILE
Robert Spalding