Robert M. Johnson
Grinnell,IA
Summary
Effective Client Services Vice President with 2 years of customer service, sales and staff management experience in executive role. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages cross-functional personnel, technology and reporting metrics to improve customer experiences and contribute to company success and growth.
Overview
2024
2024
years of professional experience
Work History
Vice President of Client Services
Resources/ Campaign HQ
2022.03 - 2023.10
- Executed over 650 Successful Total projects totaling over $1,000,000.00 in revenue
- Polly Award Gold Winner and Reed Award Winner in for Telephone Townhalls
- Had a 62.3% candidate win rate in the 2023 General Election and primaries
- Wrote and executed scripts on school choice, constitutional carry, and tax legislation
- Edited and compressed images, videos, gifs, and sound files for texts and automated calls, Trained/supervised four workers, reduced route times by 35%, and eliminated half the special pickups through more consistent and more convenient pickup times
- Liaised directly with the leadership team to support strategic opportunities and align cross-functional resources with delivery.
- I managed existing and developed new client relationships, identifying risk and growth opportunities. Building a book of business of over 200 companies and over 600 people across all 50 States
Insurance Verification Specialist
Baylor Scott and White
2017.01 - 2022.02
- Processed over 17,000 medical referrals monthly for providers and specialists across north Texas in 2021 alone
- Obtained prior authorizations for Cardiac, Nuclear, Sleep study, CT, and MRI requests for over 35 physicians
- Maintained the same day turn around on all orders, cutting routine expectations by over 60% and stat orders by 42%
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
Operations Coordinator
Americans for Prosperity
2014.05 - 2016.12
- Managed between 14 and 55 seasonal call center employees, through two major election cycles
- Assessed call analytics and error reporting with the outreach director, IT director, and respective teams
- Supplied branded materials for over 180 offices in 38 states, including assisting over 120 new offices
- Designed and distributed “office in a box” kits and tech kits for field directors for day one activation of new offices
- Organized a warehouse of branded materials, tech, and written materials for stateside staff
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis, and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Purchasing Office Assistant
University of Dallas
2010.01 - 2013.01
- Recommended vendors for university procurement activities including transportation services, furniture, and office supplies
- Resulted in 5-15% cost savings per purchase.
Office Assistant
Oregon State Newman Center
1 1 - 2013.01
- Designed an electronic library system to categorize over 800 items to allow real-time circulation management
- Developed marketing collateral and student survey materials in English and Spanish for over 600 members
Education
Bachelor of Arts - Business Administration And Management
Universty of Dallas
Irving, TX05.2014
Skills
- Client Relationship Building
- Event Networking
- Targeted Marketing
- Mergers and Acquisitions
- Sales Leadership
- Metrics Tracking
- Customer Service
- Lead Generation
- Proposal Writing
- Account Management
- Verbal and Written Communication
Accomplishments
- Won a gold Pollie and Reed award through effectively helping with Cong. Mike Lawler's telephone town halls in NY-17.
Timeline
Vice President of Client Services
Resources/ Campaign HQ
2022.03 - 2023.10
Insurance Verification Specialist
Baylor Scott and White
2017.01 - 2022.02
Operations Coordinator
Americans for Prosperity
2014.05 - 2016.12
Purchasing Office Assistant
University of Dallas
2010.01 - 2013.01
Bachelor of Arts - Business Administration And Management
Universty of Dallas
Office Assistant
Oregon State Newman Center
1 1 - 2013.01
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