Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robert M. Mills

Somerset,KY

Summary

Over the years of working in various career fields, I have obtained many skills which can be used in any work environment. I have an administrative background but have recently branched out into the world of HVAC. I am a hard working individual who is very work oriented. I have been well equipped with skills that I will be able to transfer over to any job position I am given. I have leadership, communication, and people skills. I am proficient with many microsoft programs. I am also a Marine Corps and Kentucky National Guard veteran.

Overview

8
8
years of professional experience

Work History

HVAC Installer

Davis HVAC Experts
Somerset, Kentucky
01.2021 - Current
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Installed components to improve HVAC system performance.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
  • Repaired or replaced defective equipment, components or wiring.

Emergency Room Registration Clerk

Barbourville ARH
Barbourville, Kentucky
04.2019 - 03.2020
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Secured confidential patient information from unauthorized access.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Administrative Assistant

Peace Law PLLC
Corbin, KY
09.2018 - 04.2019
  • Undertook the task of receiving calls, taking messages, and routing correspondence
  • Handling executives’ requests and queries appropriately
  • Greeting and interacting with clients in a friendly manner daily both in-person and by phone
  • Assisted with managing a large case-load
  • Entered data into our electronic system to accurately reflect the client’s correct information.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Warehouse Worker

H&K Pallets
Corbin, KY
04.2018 - 09.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

First-Line Supervisor Administrative Clerk/Terminal Area Security Officer

US Marine Corps
Camp Lejeune, Fort Knox, NC, KY
01.2014 - 01.2018
  • Government Travel Charge Card Manager for a Battalion of over 600 Marines and Sailors. Conducting weekly reports and making sure all accounts were accurate.
  • Defense Travel System Manager in which I oversaw all traveling activity for any Marine or Sailor going on Temporary Additional Duty (TAD)
  • Filing Manager - I was in charge of all files and correspondence that went in and out of our office.
  • Promotions Manager - I was in charge of keeping track of all Marines who were up for promotion, would make sure they met all standards and were in good standing with the overall "scoring chart" used.
  • Co-workers and I created standard operating procedures (SOP) which included in-depth detail on how to create correspondence for everyday use.
  • During my time period with this agency, my co-workers and I underwent multiple inspections, which we were tasked with raising failing grades
  • Working timelessly, we dedicated our time to correcting all the deficiencies while still conducting our daily tasks

Customer Service Representative

Computer Sciences Corporation, States Customs and Immigration Services
Barbourville, KY
04.2013 - 12.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

U. S. - Business Administration And Management

Somerset Community College
Somerset, KY
12.2023

Graduate Diploma - HVAC Installation And Repair

Kentucky Community And Technical College System – Somerset Community College
Somerset, Kentucky
05.2021

Mail Clerk Indoctrination Course
Marine Corps Base Camp Lejeune, NC
03.2015

USMC -

Military Schools Advanced Administrative Skills Co
Marine Corps Base Camp Lejeune, NC
08.2014

High School Diploma -

Barbourville High School
Barbourville, KY
05.2012

Skills

  • Customer Relations
  • Customer Service
  • Logistical Planning
  • Operational Efficiency
  • Administrative Oversight
  • Facility Support
  • Goal Minded
  • Organization and Time Management
  • Heating and Cooling Systems
  • Replacement and Repair Work

Additional Information

  • AWARDS AND CERTIFICATIONS
  • Navy and Marine Corps Achievement Medal – For providing insatiable service between August 2014 and May 2017, where as a member of 2d Reconnaissance Battalion, I worked diligently in several roles.
  • Meritorious Promotion to the rank of Corporal in March of 2016 Good Conduct Medal awarded in January of 2017 Marine of the Quarter for FY 15 fourth quarter
  • EPA Universal (Type I, II, III)
  • Environmental System Repair Helper certificate
  • Domestic Air Conditioning and Furnace Installer certificate
  • Environmental Control System Servicer certificate


Timeline

HVAC Installer

Davis HVAC Experts
01.2021 - Current

Emergency Room Registration Clerk

Barbourville ARH
04.2019 - 03.2020

Executive Administrative Assistant

Peace Law PLLC
09.2018 - 04.2019

Warehouse Worker

H&K Pallets
04.2018 - 09.2018

First-Line Supervisor Administrative Clerk/Terminal Area Security Officer

US Marine Corps
01.2014 - 01.2018

Customer Service Representative

Computer Sciences Corporation, States Customs and Immigration Services
04.2013 - 12.2013

U. S. - Business Administration And Management

Somerset Community College

Graduate Diploma - HVAC Installation And Repair

Kentucky Community And Technical College System – Somerset Community College

Mail Clerk Indoctrination Course

USMC -

Military Schools Advanced Administrative Skills Co

High School Diploma -

Barbourville High School

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Robert M. Mills