Robert May
Summary
Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Edge Fitness Club
2022.12 - 2023.08
- Provided exceptional customer service through regular follow-up calls, emails, and visits.
- Developed and implemented effective sales strategies to increase customer base and market share.
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
- Assisted in training new sales representatives on proper sales techniques and methods.
- Maintained knowledge of current product lines, pricing structures, and promotions.
- Analyzed customer feedback and generated reports to identify areas of improvement in customer service.
- Identified potential new customers through industry research and networking events.
Sales Manager
Aaron's Sales And Lease
2021.10 - 2022.11
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Held daily check-ins with team members to set objectives and monitor progress.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Developed and implemented sales strategies to increase market share and profitability.
Senior Customer Service Representative
Chase Bank JP Morgan
2019.07 - 2021.09
- Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction.
- Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
- Utilized active listening skills to identify customer needs and proactively addressed potential problems before they occurred.
- Developed deep understanding of company products and services, responding promptly to inquiries and resolving issues quickly and efficiently.
- Trained new employees in customer service procedures and best practices, increasing team efficiency and effectiveness.
- Contributed ideas and suggestions during team meetings which helped streamline operational processes and maximize productivity.
Education
Associate of Applied Science -
Cecil Community College
North East, MD05.2025
Skills
- Account updating
- Consultative Sales
- Data Collection
- Upselling and cross-selling
- Conflict resolution
- Customer service and care
- Sales strategy development
- Relationship Building/ Customer Relations
Certification
- Pharmaceutical License- 714612024
Military Experience
- United States Army 2014-16
Timeline
Customer Service Representative
Edge Fitness Club
2022.12 - 2023.08
Sales Manager
Aaron's Sales And Lease
2021.10 - 2022.11
Senior Customer Service Representative
Chase Bank JP Morgan
2019.07 - 2021.09
Associate of Applied Science -
Cecil Community College
- Pharmaceutical License- 714612024
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