Robert McGlynn
Raleigh,NC
Summary
Dynamic leader with a diverse background in program development, team management, and community service. Currently pursuing a degree in Business Administration/Program Management, with extensive experience in leadership roles, including impactful contributions at the YMCA and service in the National Guard. Skilled in creating and implementing comprehensive programs that foster community engagement and promote wellness. Committed to enhancing facility operations, staff development, and participant satisfaction through strategic planning and effective management
Overview
14
14
years of professional experience
1
1
Certification
Work History
Membership Engagement Specialist
YMCA of the Triangle
10.2021 - Current
- Providing members with a welcoming experience and building relationships through the YMCA’s Mission and Values
- Supporting staff from all departments of the branch
- Serves as an advocate and concierge to members while also having a full understanding about YMCA programs, pricing, policies, and procedures.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Service Technician
EDS Exterior Diagnostic Services/ Scotties
03.2020 - 08.2021
- As a technician for EDS I was taught the principals of commercial waterproofing and commercial restoration
- The jobs I worked ranged from removing and recaulking exterior windows, cleaning and restoring commercial parking decks, to waterproofing exterior walls above and below the ground
- Due to covid and availability of work EDS loaned me out to Scotties their sister company where I learned to refresh exterior and interior glass windows using a multitude of tools and techniques.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Service Solutions Technician
Bobbitt Construction
09.2020 - 01.2021
- Provided customers with regular building inspections and routine maintenance
- Anything from roofing repairs to providing assistance to Superintendents on job sites
- OSHA 30 Certified.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Sr. Field Engineer / Electromechanical Technician Lvl 3 Shift Lead
TCOMLP
08.2016 - 09.2020
- Critical role in ensuring around the clock flight support for aerial surveillance
- Worked with a variety of equipment and technologies including acoustic and ground sensors, infrared cameras, and telemetry radios
- Conduct preventative maintenance, inspections, and repairs for all mechanical and electrical equipment
- Provided 24/7 operational support for the Army while deployed in Afghanistan
- Maintained a multi-million dollar military asset at 100% Mission Capable status
- Payload operator (MX-20) hours: 2,300 as of 7/2018.
- Mentored junior engineers, fostering a collaborative work environment and promoting professional growth.
Welcome Center Attendant – Engagement Team
YMCA
- Processed documents, conducted tours, and performed data entry for all guests and members
- Recognized as first-level management responsible for opening and closing the facility, reporting emergencies, and enforcing rules
- Ensured a safe and secure atmosphere for all guests
- Provided emergency medical care for injuries until first responders arrived.
15-W UAS Operator
NC National Guard
11.2009 - 11.2016
- Supervised emplacement of the ground control station and of launch and recovery systems
- Led all aspects of air frame repair
- Performed air reconnaissance missions, mission planning and analysis, and equipment deployment
- Provided maintenance for equipment as needed
- Achieved 120 successful missions while leading as a Mission Coordinator
- Pilot in Command flight hours: 90, and payload operation (Pop 300) hours: 150.
- Enhanced mission success by conducting pre-flight, in-flight, and post-flight checks on UAS systems.
- Facilitated effective communication between ground control stations and remote pilots for successful mission execution.
- Provided real-time intelligence to support units by operating advanced sensors and cameras on board the UAS platforms.
- Maintained detailed records of all flight operations, ensuring proper documentation for regulatory compliance purposes.
- Collaborated closely with other team members to plan, coordinate, and execute complex aerial survey missions.
- Conducted comprehensive risk assessments before each flight operation to minimize potential hazards during missions.
Education
Business Administration / Program Management -
Liberty University
United States Army Basic Training
FT Jackson, SCUnmanned Aviation
United States Army School of Unmanned Aviation
FT Huachuca, AZ09.2010
High School Diploma -
Havelock High School
Havelock, NC05.2008
Skills
- Team Leadership
- Workplace Safety
- Customer Service
- Quality Assurance
- Logistics & Operations
- Research & Analysis
- Strategic Planning
- Inspections & Repairs
- Asset Management
- Patience and composure
- First Aid Training
- Empathy and understanding
Certification
- CPR/First Aid/Emergency Oxygen/AED Certified
- UAV OPERATOR, US Army, Fort Huachuca, AZ, 2009. UNMANNED AERIAL VEHICLE OPERATOR.
- Mission Coordinator for Det 1. D. Co 236th BEB NC National Guard.
- PGST Operator, 2010 - 2011 (Tower Mounted Camera Surveillance Systems)
- PGSS Operator, Aerostat Technician, OCONAS, 2010 - 2011. (Lighter than Air Surveillance Platform)
- PTDS Field Engineer Level 2, OCONUS 2016 – 2018 (Lighter than Air Surveillance Platform)
- PTDS Field Engineer Level 2, OCONUS 2019 – Current (Lighter than Air Surveillance Platform)
- Active Secret Security Clearance with The United States Army 2009 - Current
Timeline
Membership Engagement Specialist
YMCA of the Triangle
10.2021 - Current
Service Solutions Technician
Bobbitt Construction
09.2020 - 01.2021
Service Technician
EDS Exterior Diagnostic Services/ Scotties
03.2020 - 08.2021
Sr. Field Engineer / Electromechanical Technician Lvl 3 Shift Lead
TCOMLP
08.2016 - 09.2020
15-W UAS Operator
NC National Guard
11.2009 - 11.2016
Welcome Center Attendant – Engagement Team
YMCA
Business Administration / Program Management -
Liberty University
United States Army Basic Training
Unmanned Aviation
United States Army School of Unmanned Aviation
High School Diploma -
Havelock High School
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