Robert S. Mettler
Bakersfield,CA
Summary
Innovative management professional equipped with 10+ years of experience in customer relations, sales, and inventory control. Demonstrated skill in improving operational efficiency, increasing profitability, and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Owner
Advanced Remodel & Stone
01.2020 - Current
- Increased Revenues YoY, ending with $150k in Annual Revenues.
- Enhanced property values for clients by executing professional remodels of kitchens, bathrooms, and living spaces.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with architects and designers to develop functional, aesthetically pleasing remodeling plans.
- Conducted thorough post-project walkthroughs with clients to address any concerns or adjustments needed before finalizing the remodel's completion.
- Coordinated subcontractor schedules to ensure seamless integration into overall project timelines without delays or conflicts.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Talent Recruiter
Volt Workforce Solutions
11.2018 - 11.2019
- Generated $1.4+ Million in client labor sales (Jan'19 - June'19) exceeding company expectations.
- Built and leveraged professional network connections, which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Developed candidate pool by placing job advertisements, evaluating applicant resume submissions, and conducting pre-screening assessments and interviews.
- Managed 200+ actively placed candidates on assignment - Following up with clients and candidates daily in regards to work performance, scheduling, etc.
Store Manager
GameStop
12.2017 - 11.2018
- Refocused tenured team to prioritize high-margin sales opportunities, resulting in +13% increase in PGM vs last year.
- Redesigned store layout, with approval from District Manager, increasing $$'s per transaction, reducing store shrink, and providing clean presentation.
- Streamlined store processes and operations, to retain employee focus on customer service and sales.
- Empowered employees to solve customer issues, improving customer service score of location +17% vs LY.
Store Manager
Sprint
03.2017 - 07.2017
- Directed successful Grand Opening of remodeled location, delivered on multiple customer excitement building events.
- Increased new service activations 310% via intensive marketing, sales-floor coaching, and customer outreach.
- Recruited new store team and achieved employee buy-in to put customer first; Ranked as "Top Customer Satisfaction Store."
Management Trainee
Enterprise Rent-A-Car
05.2016 - 03.2017
- 12-Month Training Program - Immersed in all aspects of company operations - Managing fleet of 350+ rental vehicles.
- Top 5 Area Salesman - Averaged 20% more in additional revenues compared to company expectation.
- Implemented social media outreach program for location, with focus on B2B marketing, resulted in multiple new corporate accounts.
Assistant Store Manager
Dick's Sporting Goods
01.2016 - 04.2016
- Two level Flagship Regional store - 83k sq ft. ($18+ Million Annual Sales Volume) - Supervised 70+ Employees.
- Eliminated multiple inventory issues and process inefficiencies present at location; reducing labor costs and driving sales opportunities.
Assistant Store Manager
Dick's Sporting Goods
09.2010 - 01.2016
- Highest Store Sales Volume per sq ft. - 38k sq ft. ($12+ Million Annual Sales Volume) - Supervised 45+ Employees
- Managed sales increase of (+$90k vs LY) in Team Sports department via increased organization, product facings, scheduling strategies, & community outreach.
- Expanded Customer Loyalty Program (+13.3%) to lead entire West Region (80+ stores) via implementation of simplified, uniform talking points and vigorous tracking of results, significantly improving all customer-facing metrics.
- Increased firearm department sales to the #1 door in the company, by teaming with Merchandise Analysts to increase product flows via regular analysis of fast-seller reports.
- Devised creative loss prevention practices; significantly reduced high-dollar product shrink from external, internal, and operational sources.
- Streamlined the freight processing function, resulting in 20% more efficient unloads, and vast improvements to backroom operations.
Education
Bachelor of Science - Business Administration
California State University, Bakersfield
2014
Accomplishments
- #16 Store (March 2017); #1 Store (June 2017)
- #1 Store in NorCal Region (Accessories Per Handset; Sprint - July 2016)
- #3 Store in West Region (New Game Pre-Orders; GameStop - October 2018)
- #1 Store (Q2 2015); #2 Store (Q2 2014); #2 Store (Q3 2014); #8 Store (Q1 2014); #13 Store (Q1 2015)
- Top 5 (2012 Q2); Top 8 (2012 Q1) - "No Sweat Protection Plan" Warranty (Gross Dollar Amount; Company-Wide, DSG)
Top Performer - Regional Store Composite Rankings (86 Total Stores; Sprint)
Metrics Driver - #1 Store in West Region (Loyalty Card Applications; DSG)
Customer Oriented - "Customer Overall Satisfaction Survey" (Company-Wide; DSG)
Sales Leader - Top Salesman in District for Protection Plan Sales, Pre-Orders, and Attach Rate (GameStop Q2 Q3 2018)
Skills
- Microsoft Outlook
- Microsoft Office Suite (Excel, Word, etc.)
- Bullhorn CRM
- PeopleSoft CRM
- Daylight CRM
- WorkDay ERP
- Kronos Workforce (WFM)
- Multiple Point-of-Sale Systems
- Google Sheets
- P&L Management
- Human Resource Policy / Law
- Terminations
- Labor Planning
- Team Building
- Candidate Sourcing
- Direct Sales
- Interpersonal Communication - Effective Coordinator
- Excellent Verbal and Written Communication
- Metric Improvement
- Warehouse Operations Improvement - Efficiency
- DOJ Certified Firearms Instructor / Federal Firearms License
Timeline
Owner
Advanced Remodel & Stone
01.2020 - Current
Talent Recruiter
Volt Workforce Solutions
11.2018 - 11.2019
Store Manager
GameStop
12.2017 - 11.2018
Store Manager
Sprint
03.2017 - 07.2017
Management Trainee
Enterprise Rent-A-Car
05.2016 - 03.2017
Assistant Store Manager
Dick's Sporting Goods
01.2016 - 04.2016
Assistant Store Manager
Dick's Sporting Goods
09.2010 - 01.2016
Bachelor of Science - Business Administration
California State University, Bakersfield
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