Robert N. Dion
Concord,NH
Summary
Proven leader with a track record of enhancing operational efficiency by implementing innovative strategies and technology solutions. Skilled in team leadership and financial operations management, I excel in driving team growth and fostering strong relationships. My approach combines strategic thinking with a focus on results, achieving a significant increase productivity through dynamic service excellence.
Overview
40
40
years of professional experience
Work History
Store Manager of Operations
Tile Gallery Inc.
09.2023 - Current
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Facilities Supervisor
Bow School District
01.2020 - 08.2023
- Reduced energy consumption through regular audits and updates to heating, ventilation, and air conditioning systems.
- Implemented cost-saving measures by sourcing more affordable suppliers for equipment parts and materials without compromising quality.
- Developed comprehensive emergency response plans to minimize downtime during unexpected events or disasters.
- Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.
Owner/Operator
Executive Wellness Health Center
05.1998 - 01.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
National Major Accounts Manager
Real World Corporation
06.1987 - 04.1998
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
Calvary Scout
U.S. Army Active Duty
09.1984 - 09.1986
- Operated wheeled and tracked vehicles and communications equipment.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies and errors.
- Commanding Officer vehicle driver, for all vehicles, Tank, APC, Jeep, and the Van.
- Command Center Radio Operator while on Reforges and Border Missions.
Education
No Degree - Building Operations Certified
Lakes Region Community College
Laconia, NH05.2022
No Degree - Personal Training Certificate
NAAHF
Manchester, NH07.1997
No Degree - Sale And Marketing Managent
Wyse Management
Concord, NH01.1996
No Degree - Accounting And Business Management
Plymouth State University
Plymouth, NH05.1988
No Degree -
AIT
Fort Knox, KY01.1985
High School Diploma -
Kearsarge Regional High School
North Sutton, NH06.1984
Skills
- Performance Appraisals
- Health and safety
- Employee Training
- Equipment maintenance
- Friendly and Positive
- Work Planning and Prioritization
- Team Leadership
- Financial operations management
- Relationship building and management
- Customer Service
- Problem-Solving
- Team motivation
- Inventory Management
- Service Management
- Strategic Thinker
- Training and mentoring
- Goals and performance
- Outstanding communication skills
- Operations Management
- Documentation And Reporting
- Recruiting and Hiring
- Staff Supervision
- Delegating Work
- Project Management
- Policies and Procedures
- Supply Ordering
- Budget Development
- Computer Skills
- Landscaping Equipment Use and Repair Knowledge
- Landscape Property Management Scheduling
Affiliations
- Kiwanis Club of Concord
- Men Who Give A Sh...
Timeline
Store Manager of Operations
Tile Gallery Inc.
09.2023 - Current
Facilities Supervisor
Bow School District
01.2020 - 08.2023
Owner/Operator
Executive Wellness Health Center
05.1998 - 01.2020
National Major Accounts Manager
Real World Corporation
06.1987 - 04.1998
Calvary Scout
U.S. Army Active Duty
09.1984 - 09.1986
No Degree - Building Operations Certified
Lakes Region Community College
No Degree - Personal Training Certificate
NAAHF
No Degree - Sale And Marketing Managent
Wyse Management
No Degree - Accounting And Business Management
Plymouth State University
No Degree -
AIT
High School Diploma -
Kearsarge Regional High School
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