Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Robert N. Dion

Robert N. Dion

Concord,NH

Summary

Proven leader with a track record of enhancing operational efficiency by implementing innovative strategies and technology solutions. Skilled in team leadership and financial operations management, I excel in driving team growth and fostering strong relationships. My approach combines strategic thinking with a focus on results, achieving a significant increase productivity through dynamic service excellence.

Overview

40
40
years of professional experience

Work History

Store Manager of Operations

Tile Gallery Inc.
Manchester, NH
09.2023 - Current
  • Increased sales by [Number]% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Facilities Supervisor

Bow School District
Bow, NH
01.2020 - 08.2023
  • Reduced energy consumption through regular audits and updates to heating, ventilation, and air conditioning systems.
  • Implemented cost-saving measures by sourcing more affordable suppliers for equipment parts and materials without compromising quality.
  • Developed comprehensive emergency response plans to minimize downtime during unexpected events or disasters.
  • Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.

Owner/Operator

Executive Wellness Health Center
Concord, NH
05.1998 - 01.2020
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

National Major Accounts Manager

Real World Corporation
Concord, NH
06.1987 - 04.1998
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
  • Collaborated with sales teams to identify new opportunities, driving revenue growth.

Calvary Scout

U.S. Army Active Duty
Stuttgart Germany
09.1984 - 09.1986
  • Operated wheeled and tracked vehicles and communications equipment.
  • Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
  • Communicated updates on task completion to supervisors, maintaining smooth operations.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies and errors.
  • Commanding Officer vehicle driver, for all vehicles, Tank, APC, Jeep, and the Van.
  • Command Center Radio Operator while on Reforges and Border Missions.

Education

No Degree - Building Operations Certified

Lakes Region Community College
Laconia, NH
05.2022

No Degree - Personal Training Certificate

NAAHF
Manchester, NH
07.1997

No Degree - Sale And Marketing Managent

Wyse Management
Concord, NH
01.1996

No Degree - Accounting And Business Management

Plymouth State University
Plymouth, NH
05.1988

No Degree -

AIT
Fort Knox, KY
01.1985

High School Diploma -

Kearsarge Regional High School
North Sutton, NH
06.1984

Skills

  • Performance Appraisals
  • Health and safety
  • Employee Training
  • Equipment maintenance
  • Friendly and Positive
  • Work Planning and Prioritization
  • Team Leadership
  • Financial operations management
  • Relationship building and management
  • Customer Service
  • Problem-Solving
  • Team motivation
  • Inventory Management
  • Service Management
  • Strategic Thinker
  • Training and mentoring
  • Goals and performance
  • Outstanding communication skills
  • Operations Management
  • Documentation And Reporting
  • Recruiting and Hiring
  • Staff Supervision
  • Delegating Work
  • Project Management
  • Policies and Procedures
  • Supply Ordering
  • Budget Development
  • Computer Skills
  • Landscaping Equipment Use and Repair Knowledge
  • Landscape Property Management Scheduling

Affiliations

  • Kiwanis Club of Concord
  • Men Who Give A Sh...

Timeline

Store Manager of Operations

Tile Gallery Inc.
09.2023 - Current

Facilities Supervisor

Bow School District
01.2020 - 08.2023

Owner/Operator

Executive Wellness Health Center
05.1998 - 01.2020

National Major Accounts Manager

Real World Corporation
06.1987 - 04.1998

Calvary Scout

U.S. Army Active Duty
09.1984 - 09.1986

No Degree - Building Operations Certified

Lakes Region Community College

No Degree - Personal Training Certificate

NAAHF

No Degree - Sale And Marketing Managent

Wyse Management

No Degree - Accounting And Business Management

Plymouth State University

No Degree -

AIT

High School Diploma -

Kearsarge Regional High School

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Robert N. Dion