ROBERT NEIL SALVADOR
Doha
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Transport Supervisor
AL BORAQ AUTHOMOBILES CO. W.L.L, Porsche Centre
12.2012 - Current
- Handling all client's request are addressed and directed to the concerned department.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Demonstrate excellent phone and customer services skills to enter act with internal and external customers.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Developed strategies to reduce transportation costs and increase operational performance.
- Ensure the company cars are handed over and received back in a timely organized and documented way, with all checklist properly filled.
- Determined most effective mode and routing of unit to customer locations and company facilities.
- Assess all the vehicle failures through careful inquiry and dispatching appropriate service to client, based on the nature of each breakdown.
- Manage recovery service to the client in the proper time at the least possible period.
Night Auditor & Senior Guest Services Profession
Mohammed Bin Eid Al-Kuwari & Sons Group, Maldives Hotel & Villa Moda Suite Hotel Apartment
10.2008 - 12.2012
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Guest Services Assistant
SIX SENSES SPA
12.2006 - 08.2007
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Manager Trainee
ALMANA RESTAURANT & FOOD CO. W.L.L
09.2004 - 06.2006
- Explained services and products to customers in friendly and engaging way.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
GOLDEN ARCHES DEVELOPMENT CORP.
01.2003 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Crew Chief
GOLDEN ARCHES DEVELOPMENT CORP.
07.1996 - 12.2002
- Supervised a team and crew members during shifts, ensuring their tasks were completed efficiently.
- Maintained exceptional customer service levels, addressing customer concerns and ensuring a welcoming atmosphere.
- Monitored food preparation and quality, adhering to McDonald's standards for food safety and presentation.
- Implemented and maintained cleanliness and safety protocols, conducting regular safety checks.
- Expertly handled cash transactions, operated registers, and ensured accurate cash drawer balancing.
- Trained and motivated crew members, fostering a positive work environment and enhancing team performance.
- Assisted in inventory management, including tracking stock levels and placing supply orders.
- Consistently followed McDonald's operational policies and procedures, contributing to overall restaurant success.
Education
College Diploma Certificate of - Computer System & Network Technology
AMA Computer Learning Center
Philippines2002
Skills
- Transport Planning
- Safety Standards
- Fleet Preventive Maintenance
- Schedule Management
- Customer Satisfaction
- Customer Needs Assessment
- Telephone Skills
- Microsoft Office
- Customer Service and Satisfaction
Timeline
Transport Supervisor
AL BORAQ AUTHOMOBILES CO. W.L.L, Porsche Centre
12.2012 - Current
Night Auditor & Senior Guest Services Profession
Mohammed Bin Eid Al-Kuwari & Sons Group, Maldives Hotel & Villa Moda Suite Hotel Apartment
10.2008 - 12.2012
Guest Services Assistant
SIX SENSES SPA
12.2006 - 08.2007
Manager Trainee
ALMANA RESTAURANT & FOOD CO. W.L.L
09.2004 - 06.2006
Assistant Manager
GOLDEN ARCHES DEVELOPMENT CORP.
01.2003 - 01.2004
Crew Chief
GOLDEN ARCHES DEVELOPMENT CORP.
07.1996 - 12.2002
College Diploma Certificate of - Computer System & Network Technology
AMA Computer Learning Center
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