Roberto Abreu Breton
Randallstown,Maryland
Summary
Dynamic and dependable professional with extensive experience in customer service and retail environments, notably at Mister Zapato. Excelled in loss prevention and upselling strategies, demonstrating adaptability and a keen fashion awareness. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in store maintenance and fostering positive customer interactions.
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Shoe Sales Specialist
Mister Zapato
01.2020 - 01.2024
- Monitored loss prevention efforts closely by adhering to company policies regarding theft deterrence strategies, return procedures, and cash handling guidelines.
- Demonstrated adaptability by working a flexible schedule, including weekends, holidays, and extended store hours to accommodate varying customer needs and demands.
- Participated in ongoing training programs to stay current with industry trends, new products, and best practices in footwear retailing.
- Coordinated special events at the store level to attract potential customers and strengthen existing client relationships.
Server at Casino
Maunaloa
01.2015 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Helper
Restaurant Sully
01.2013 - 01.2015
- Restaurant good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Oversaw discipline, safety and good housekeeping systems.
- Followed sanitation and good housekeeping practices.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
Education
No Degree -
Liceo Ercilla Pepin
San Francisco De Macoris Dominican RepublicSkills
- Store maintenance
- Upselling strategies
- Performance Tracking
- Fashion Awareness
- Customer Service
- Stock replenishment
- Product Merchandising
- Hospitality and accommodation
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
Languages
Spanish
Professional Working
Timeline
Shoe Sales Specialist
Mister Zapato
01.2020 - 01.2024
Server at Casino
Maunaloa
01.2015 - 01.2018
Kitchen Helper
Restaurant Sully
01.2013 - 01.2015
No Degree -
Liceo Ercilla Pepin
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