Hi, I’m
ROBERTO ACABEO
Interlachen,FL
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, Blackberries and Remote Support Tools. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Detailed Document Validation with 3 years of experience maintaining large datasets and entering information with clarity and efficiency. Dedicated contributor to efficiently organizing data and analyzing trends for use in reports and publications. Communicative team member with focus on effective collaboration and accurate project execution.
Overview
10
years of professional experience
Work History
FEMA
Data Entry Operator
2021.03 - 2023.05 (2 years & 2 months)
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Executed data verification to detect errors.
- Sorted documents and maintained organized filing process.
- Identified data entry errors and reported to necessary departments.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Verified accuracy of data before transcribing.
Epos Now
IT Support Specialist
2020.11 - 2021.03 (4 months)
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Updated and modified [Software] to maintain required performance metrics and safeguard against security flaws.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
Booking.com
Costumer Service Executive
2013.10 - 2019.02 (5 years & 4 months)
Job overview
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Defused volatile customer situations calmly and courteously
- Identified chronic customer issues by creating and maintaining customer complaint log
- Effectively managed a high-volume of inbound and outbound customer calls
- Met or exceeded service and quality standards every review period
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Instituto de Banca y Comercio
Associate of Science from Computer Science
2006
Draftsman Instituto de Banca y Comercio
Associate of Arts
2001
Dr. Alfredo M. Aguayo
GED
1996
Skills
- Skilled in call center operations
- Desktop and laptop repair
- Internal components installation
- Anti-virus solutions
- Internet setup and repair
- Mobile data devices installation
- Strong communication skills
- Patient
- Anti-virus software
- Skilled multi-tasker
- Mobile devices
- Data backup and recovery systems
- Analytical thinker
- Wireless Access Point
- LAN and WAN expertise
- Customer interface expertise
- Adheres to customer service procedures
- Mail Handling
- Data Collection
- Efficient Data Entry
- Error Verification
- Verifying Data Accuracy
- Data Input
- Client Information Databases
- Technical Support
- Data Reporting
- Data Processing
- Error Correction
- Data Wiring
Timeline
Data Entry Operator
FEMA
2021.03 - 2023.05 (2 years & 2 months)
IT Support Specialist
Epos Now
2020.11 - 2021.03 (4 months)
Costumer Service Executive
Booking.com
2013.10 - 2019.02 (5 years & 4 months)
Instituto de Banca y Comercio
Associate of Science from Computer Science
Draftsman Instituto de Banca y Comercio
Associate of Arts
Dr. Alfredo M. Aguayo
GED