Roberto Aguirre
Minneapolis,MN
Summary
Result-driven Department Manager with a strong track record in optimizing operations, enhancing customer satisfaction, and streamlining inventory management. Skilled in staff leadership, process improvement, and problem solving. Adept at mentoring teams to achieve performance excellence and operational efficiency.
Overview
7
7
years of professional experience
Work History
Department Manager
ORS Nasco
03.2020 - Current
- Traveled to ORS Nasco distribution centers as an Operation manager, providing operational support and training to improve efficiency, and enhance team performance.
- Help manage our warehouse KPI's for Quality, Cost, On Time Delivery, Labor Percentage, and Lines Ship per Labor Hour Worked.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Oversaw Outbound department to make sure all prepared orders are carefully package and labeled correctly to minimize returns due to errors or damages.
- Assisted in recruiting, hiring and training of team members.
- Schedule Inbound deliveries and LTL shipment pickups, optimizing warehouse efficiency.
- Managed monthly safety training for all associates and monthly security audits in the warehouse.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among associates.
- Communicate regularly with Customer Care and the Returns Department regarding customer orders, improving satisfaction through attentive service, prompt issue resolution, and continuous process improvements.
Team Lead
ORS Nasco
02.2018 - 03.2020
- Release orders to associates.
- Cross train associates to help improve the workflow.
- Float around various departments that needed help. Inbound, Outbound, Returns.
- Lead the weekly Take 5 meetings to promote a proactive safety culture by encouraging workers to identify and address potential hazards before they lead to accidents or injuries.
- Manage schedules, accepted time off requests and found coverage for short staff.
Education
Saint Paul College
Saint Paul, MN05-2025
High School Diploma -
Patrick Henry High
Minneapolis, MN06-1996
Skills
- Team Supervision
- Team Leadership
- Training and mentoring
- Decision-making
- Safety and security
- Goals and performance
- Order management
- Warehouse Management System (WMS)
- Total Warehouse Logistics (TWL)
- Computer Skills
- RF Units
- Forklifts
Timeline
Department Manager
ORS Nasco
03.2020 - Current
Team Lead
ORS Nasco
02.2018 - 03.2020
Saint Paul College
High School Diploma -
Patrick Henry High
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