Roberto Alvarado
Seymour,IN
Summary
Versatile professional with a track record of managing high-risk situations at Jackson County Sheriff's Department and enhancing customer satisfaction in service-oriented roles. Skilled in de-escalation techniques and fluent in Spanish, demonstrating exceptional communication and cultural expertise. Proven ability in team management and conflict resolution, significantly contributing to workplace efficiency and positive client feedback.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Jackson County Sheriff's Department
03.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Lawn Care Business Owner
Cowpoke Robs Lawn Care
04.2023 - Current
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
Restaurant Manager
Taco Mix
06.2013 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Translator and Interpreter
Steinmetz Pediatric Dentistry
08.2019 - 10.2019
- Translated documents from English to Spanish.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
Education
High School Diploma -
Sandy Creek Christian Academy
Seymour, IN05-2017
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Self-defense tactics
- Contraband seizure
- Weapons training
- Team management
- Customer engagement
- Staff management
- Inventory control and record keeping
- Passion for customer satisfaction
- Point of sale (POS) system operation
- FLUENT IN spanish
- Cultural expertise
Certification
- Self-Defense Training Certification - Various authorized training centers.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Correctional Officer
Jackson County Sheriff's Department
03.2024 - Current
Lawn Care Business Owner
Cowpoke Robs Lawn Care
04.2023 - Current
Translator and Interpreter
Steinmetz Pediatric Dentistry
08.2019 - 10.2019
Restaurant Manager
Taco Mix
06.2013 - Current
- Self-Defense Training Certification - Various authorized training centers.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- First Aid Certification
High School Diploma -
Sandy Creek Christian Academy
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