Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Roberto Batista

Miami,FL

Summary

Insightful manager will experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem solving.

Overview

7
7
years of professional experience

Work History

TSA Agent

TSA
Miami, Florida
02.2023 - Current
  • Screen airport passengers, and luggage for prohibited and dangerous objects and materials.
  • Maintain efficient passenger traffic flow through airport security checkpoints.
  • Monitor airport security measures.
  • Ask security questions of passengers.
  • Direct passengers through security equipment.
  • Report suspicious activity to appropriate authorities.
  • Ensure a safe and respectful environment at all times.
  • Comply with safety measures.
  • Work with passengers to ensure their needs, as well as security regulations, are met.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Assessed travel documents for accuracy and validity before allowing entry into the checkpoint.
  • Provided customer service assistance to passengers needing special attention or help navigating the airport.
  • Operated security equipment for screenings using hand wands and X-ray machines.
  • Assisted passengers with disabilities in walking through screening checkpoints.
  • Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.

Lead Receiving Agent

Amerijet International
Miami, FL
06.2022 - 02.2023
  • Maintain control of staff offloading cargo, staging cargo in screening area, staging cargo in appropriate destination.
  • Receive cargo and input information into the computer.
  • Assist on the floor.
  • Cover supervisor while in meetings.
  • Communicate with the K9 handlers with the screening stage.
  • Occasionally assist CBP agents with moving cargo they need to screen.
  • Received shipments and inspected them for damages or missing items.
  • Followed safety protocols while operating equipment within the warehouse environment.
  • Unloaded freight from delivery trucks using pallet jacks and forklifts.
  • Maintained a positive attitude towards customers, co-workers, vendors, visitors.
  • Stored merchandise in designated areas according to established inventory control procedures.
  • Monitored merchandise received and shipped from facility in computer system.
  • Assisted shipping personnel with loading trucks when necessary.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Ensured that warehouse is clean and organized by performing daily housekeeping duties.

Assistant Sales Manager

Rent-A-Center
Miami, Florida
10.2021 - 08.2022
  • Resolved customer issue quickly to close deals and boost client satisfaction.
  • Closed lucrative sale seals using strong negotiation and persuasion skill.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and check store system for merchandise at other stores.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Offered assistance in finding requested items.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Listen to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assist customers in selecting appropriate merchandise.
  • Effectively located merchandise across various stores to address customer needs.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Worked to build relationships with customers and built potential for additional sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Assistant General Manager

Papa Johns
Miami, FL
05.2017 - 10.2021
  • Oversaw inventory and restocked ingredients following First-In First-Out (FIFO) method to minimize spoilage.
  • Wiped down counters and food prep stations.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Performed cash register operations by applying coupons, giving customers totals and handling cash and credit card payments.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Sent order information to kitchen using computer system and giving verbal instructions about customer's special request and needs to other staff.
  • Assisted guests, including offering personable greetings and taking orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Count tills and set up store cash before making a deposit.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Prepared weekly schedules for staff members based on their availability.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured that customer service standards were met or exceeded at all times.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Pet Care/Sales Associate

Imperial Reptiles
Miami, FL
01.2017 - 08.2019
  • Developed trusting relationships with customers by making personal connections.
  • Maintained clean and orderly cages.
  • Organized inventory of supplies needed to care for reptiles, including food items, bedding materials, lighting equipment.
  • Responded promptly to customer inquiries regarding reptile-related topics or concerns.
  • Assisted customers in selecting the best reptile for their needs.
  • Advised owners on proper nutrition, housing requirements, and medical treatments for their pet reptiles.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed regular health checks on all reptiles in the facility.
  • Identified potential health issues in reptiles through physical examination.
  • Educated visitors on responsible pet ownership practices related to exotic animals.
  • Monitored temperature and humidity levels within reptile enclosures to ensure optimal conditions were maintained.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Provided daily care for reptiles, such as feeding and cleaning enclosures.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained accurate records of all reptile purchases and sales.
  • Repaired damaged habitats or constructed new ones as needed.
  • Trained new staff members on proper handling techniques for reptiles.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Followed precise feeding instructions and schedules for animals under care.
  • Identified needs of customers promptly and efficiently.
  • Answered 30 calls per shift to assist with customer questions and concerns.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided product knowledge to customers regarding different types of reptiles available in store.
  • Cross-sold products to boost overall sales purchases.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06-2018

Skills

  • Problem Solving
  • Communication
  • Leadership
  • Teamwork
  • Customer Service
  • Active listening
  • Management
  • Determination
  • Dedication
  • Decision Making

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

TSA Agent

TSA
02.2023 - Current

Lead Receiving Agent

Amerijet International
06.2022 - 02.2023

Assistant Sales Manager

Rent-A-Center
10.2021 - 08.2022

Assistant General Manager

Papa Johns
05.2017 - 10.2021

Pet Care/Sales Associate

Imperial Reptiles
01.2017 - 08.2019

High School Diploma -

Southwest Miami Senior High School

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Roberto Batista