Roberto Beltran
Surprise
Summary
Thriving Leader/manager committed to excellent customer service and driving success with 15 years experience in the Automotive Industry. Self-motivated and organized team player and skilled communicator.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
24
24
years of professional experience
Work History
ERSS Fleet Supervisor
AAA Mountain West Group
Walnut Creek
03.2023 - Current
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
- Conducted regular training sessions for drivers on safe driving practices and company policies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised employees to promote optimal productivity in job tasks and duties.
Store Manager
Firestone Complete Auto Care
Phoenix
11.2017 - 03.2023
- Manage the day-to-day operations of the store to ensure its efficiency, profitability, and KPIs are exceeded (Sales vs. Budget, Tires vs. Budget, Payroll vs. Budget).
- Develop and maintain operating budgets and manage expense control within division guidelines to deliver positive results
- Full profit and loss (P&L) responsibility
- Continually track performance and goal progress
- Communicate regularly with team to evaluate progress and accomplishments
- Develop action plans when goals are not met
- Improved store sales from $945,000 annually to $2,350,000 annually, total of $1.4 million increase in under 3 years
- Technician Productivity went from 65% to 105%
- Tires went from 225 sold per month to 950 per month
- 15%-25% profit margin which is well above the 10% company mandate
Merchandise Controller
Marshalls/TJX Companies
Phoenix
11.2015 - 11.2017
- Addressed Vendor Compliance issues and opportunities in the way Vendors ship merchandise to the DC
- Built and maintained working relationships with hourly associates, DC Management and Planning and Allocation
- Tested and rolled out the Vendor Compliance Portal for all DC’s
- Evaluated merchandise met all fiber quality, labeling, and legal requirements
- Evaluated merchandise not ordered and assign appropriate description and retail
Loss Prevention Specialist
Marshalls/TJX Companies
Phoenix
05.2011 - 11.2015
- Responsible for Investigating and Resolving Internal Theft Cases
- Participated in the Shrink Control Team to minimize loss in the DC through audits
- Partnering with Senior Management to enforce all policies and regulations were being met
- Training and educating warehouse associates on shrink and safety
Regional Loss Prevention Investigator
Bashas’ Inc.
Phoenix
06.2001 - 05.2011
- Responsible for Internal/External Loss Prevention Duties for 20+ Stores
- Investigate and Interview Associates on Theft Violations and Recover Company Assets
- Training Management on security policies, security alarms, and surveillance systems
Education
Automotive -ASE - General Automotive
Arizona Automotive Institute
Glendale, AZ05-2006
Associate of Arts - Business Management
Arizona Institute of Business And Technology
Phoenix, AZ08-2004
Skills
- Customer service
- Team leadership
- Problem solving
- Inventory control
- Customer relationship management
- Quality assurance
- Reliability
- Employee scheduling
- Teamwork and collaboration
- Employee management
- Warehouse operations
- Training and education
Timeline
ERSS Fleet Supervisor
AAA Mountain West Group
03.2023 - Current
Store Manager
Firestone Complete Auto Care
11.2017 - 03.2023
Merchandise Controller
Marshalls/TJX Companies
11.2015 - 11.2017
Loss Prevention Specialist
Marshalls/TJX Companies
05.2011 - 11.2015
Regional Loss Prevention Investigator
Bashas’ Inc.
06.2001 - 05.2011
Automotive -ASE - General Automotive
Arizona Automotive Institute
Associate of Arts - Business Management
Arizona Institute of Business And Technology
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