Roberto Berdecia
Chicago,IL
Summary
Diligent customer service with comprehensive background in facility management. Successfully managed daily operations, maintenance schedules, and vendor relationships to ensure optimal functionality and safety. Demonstrated problem-solving abilities and effective communication in coordinating teams and resolving issues promptly.
Facility management professional with proven ability to oversee and optimize building operations. Skilled in maintenance, safety protocols, and vendor management. Strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, ensuring efficient facility operations.
Overview
5
5
years of professional experience
Work History
Facility Manager & Head Baseball/Softball Instructor
Bradley Fieldhouse
03.2025 - Current
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Held classes to teach staff facility procedures.
- Built lasting relationships with local schools, recreational centers, expanding program reach within the broader community.
Facility Operations Manager
Intentional Sports
09.2023 - 02.2025
- Reduced operational costs through effective resource management and strategic planning.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Spearheaded continuous improvement initiatives that led to better work processes, increased efficiency, and reduced operating costs.
- Streamlined inventory management, resulting in reduced waste and improved procurement processes.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Established effective communication channels between departments, fostering a collaborative work environment.
Member Service Representative
Planet Fitness
02.2022 - 12.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front Desk Associate
Windy City Fieldhouse
03.2022 - 09.2022
- Performed basic daily bookkeeping tasks.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Line Cook
Stand Up Burgers
03.2021 - 11.2021
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Line Cook
Chipotle Grill
02.2021 - 09.2021
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored food quality and presentation to maintain high standards.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Delivery Driver Helper
UPS
10.2020 - 12.2020
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
Education
Bachelor's in Business Management - Sports Management
Mount Mercy University
Cedar Rapids, IA12.2019
Skills
- Cultural Awareness
- Client Interactions
- Clear Verbal Communication Skills
- Customer Retention Strategies
- Communications Strategies
- Customer Support
- Planning and scheduling
- Leadership and supervision
- Cost-reduction methods
- Employee hiring
- Performance evaluation
Accomplishments
Heart of America Gold Glove Team 2017
NAIA Heart of America Athlete Scholar's List
Timeline
Facility Manager & Head Baseball/Softball Instructor
Bradley Fieldhouse
03.2025 - Current
Facility Operations Manager
Intentional Sports
09.2023 - 02.2025
Front Desk Associate
Windy City Fieldhouse
03.2022 - 09.2022
Member Service Representative
Planet Fitness
02.2022 - 12.2022
Line Cook
Stand Up Burgers
03.2021 - 11.2021
Line Cook
Chipotle Grill
02.2021 - 09.2021
Delivery Driver Helper
UPS
10.2020 - 12.2020
Bachelor's in Business Management - Sports Management
Mount Mercy University
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