Roberto Boscaglia

RECEIVED INCOMING CALLS LOOKING TO ACQUIRE SATELLITE TV, INTERNET AND CELL PHONE SERVICE.

• Upsold and cross-sold products to existing customers to maximize revenue.
• Consulted with customers to aid selection and purchase of products that met needs.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Maintained and updated customer database with contact details and sales interaction history.
• Reached and exceeded monthly sales targets through effective sales strategies and techniques.
• Provided customers with product information, pricing and availability.
• Developed and implemented strategies to increase sales volume.
• Consistently surpassed company-required sales metrics, demonstrating exceptional performance.
• Exceeded company sales targets regularly, showcasing strong sales abilities.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Cross-sold additional products or services based on customer needs.
• Recognized security risks to properly handle situations.
• Ensured compliance with all applicable laws and regulations related to selling practices.

DESIGNED SOLD AND INSTALLED CUSTOM HOME ELECTRONICS AND HOME INTEGRATION/AUTOMATION SYSTEMS IN LUXURY RESIDENTIAL HOMES ACROSS SOUTHWEST FLORIDA.

• Demonstrated product features to align with customer needs.
• Visited potential and current customers at personal and business locations to promote products.
• Sold products and services in field for company.
• Leveraged expert sales and relationship-building abilities to exceed sales quota.
• Greeted and assisted customers to foster positive experiences.
• Identified customer needs by asking questions and advising on best solutions.
• Provided product demonstrations to potential customers.
• Provided exceptional customer service to ensure customer satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Followed up with customers post-sale to ensure satisfaction with their purchase experience.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Wrote sales proposals, set up contracts and finalized deals.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

Lumber Company based in Naples Florida that sold building materials to Contractors and public customers.

• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Developed and maintained relationships with new and existing customers to increase sales.
• Leveraged computer system to input customer orders and pricing information.
• Negotiated prices and terms of sales and service agreements with clients.
• Negotiated contracts with clients while adhering to company policies and procedures.
• Produced sales documents, finalized deals and filed records.
• Developed and maintained strong relationships with existing clients to ensure repeat business.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Listened to customer needs to identify and recommend best products and services.
• Reset store displays for special events and seasonal merchandise changes.
• Expedited customer orders for quick delivery and to promote satisfaction.
• Upsold and cross-sold products to existing customers to maximize revenue.
• Provided customer service support, including answering inquiries and resolving customer complaints.
• Managed multiple sales projects simultaneously and met deadlines.
• Replenished and arranged items to maintain appearance.
• Followed up with prospects who had expressed interest in our products or services.
• Took inbound calls on headset, promoting products and services to secure new accounts.