ROBERTO BRAVO
Killeen,TX
Summary
Customer-focused professional with over 5 years of experience in sales and customer service. Known for providing top-notch client support while maintaining high customer satisfaction and loyalty. Looking to elevate my career in sales with a Fortune 500 company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
InspiriTec
Killeen, TX
01.2025 - Current
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Offered exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Team Leader
United States Army
Various Locations
02.2021 - 07.2024
- Led, trained, and mentored over 50 personnel on technical skills, communications, weapons marksmanship, professional development, and organizational needs and requirements.
- Managed the transportation of equipment and supplies to various training sites while maintaining an accurate and up-to-date inventory of all equipment, tools, and supplies.
- Maintained daily inventory to facilitate successful material distribution.
- Adhered to strict maintenance and accountability systems for equipment maintenance, resulting in a 100% operational readiness rate.
Assistant Store Manager
T-Mobile USA
Mesa, Arizona
01.2016 - 01.2021
- Assisted 75-100 customers daily in providing telephone sales and customer support for various products and services, filing auto claims while promoting the benefits of using T-Mobile services.
- Resolved problems with orders that were improperly placed, or were in fallout due to processing errors, and performed follow-up tasks to resolve the issues.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff, and documented results.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members to discuss common goals and objectives.
- Supervised cash-handling processes to ensure the accuracy of transactions.
Shift Leader
Essilor Laboratories of America
Phoenix, Arizona
01.2015 - 01.2016
- Mentored new employees to enhance efficiency, time management, consumer service techniques, and product accuracy to meet or exceed sales goals for the store.
- Completed observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations, ensuring that assigned team training is completed on time.
- Monitored team performance against targets, taking corrective action where necessary.
Training and Development Lead
United States Army
Various Locations
- Created, developed, and modified lesson plans to meet personnel training needs and accommodate diverse learners using peer-assisted learning and group work.
- Supervised and trained 25 employees on military weapons and equipment valued at over $250K, while maintaining accountability and control of equipment, supplies, operational vehicles, and other related assets.
- Developed a detailed tracking system that improved the organization’s ability to forecast and support training exercises to be readily mission-ready.
- Maintained 100% accountability of all training and development equipment valued at more than $100K, with zero loss, allowing him to perform his duties with no flaws.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ02-2025
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ01-2023
High School Diploma -
South Mountain High School
Phoenix08-2007
Skills
- Team Leadership
- Critical thinking
- Strategic planning
- Multi-tasking strength
- Retail Operations Management
- Business Administration
- Performance evaluations
- Strong teamwork
- Call center operations
- Computer proficiency
- Product sales
- Exceptional customer service
- Exceeds sales goals
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
InspiriTec
01.2025 - Current
Team Leader
United States Army
02.2021 - 07.2024
Assistant Store Manager
T-Mobile USA
01.2016 - 01.2021
Shift Leader
Essilor Laboratories of America
01.2015 - 01.2016
Training and Development Lead
United States Army
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
South Mountain High School
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