Roberto Bravo Jr
Mission,TX
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at The Home Depot Inc through expert loading and unloading, and exceptional dependability. Excelled in workplace cleanliness and heavy lifting, significantly contributing to team success. Skilled in resolving customer complaints with empathy, underscoring a commitment to service excellence and safety.
Overview
2
2
years of professional experience
Work History
Lot Loader
The Home Depot Inc
09.2023 - Current
- Contributed to team success by actively participating in department meetings, sharing ideas, concerns, and suggestions for improvement where applicable.
- Implemented time-management strategies when juggling multiple tasks or priorities during peak business hours for seamless operations.
- Assisted customers with locating and transporting heavy or bulky items to their vehicles for improved shopping experience.
- Loaded customer vehicles with care to prevent damage or injury while maximizing space utilization.
- Maintained a clean, organized, and hazard-free work environment for optimal safety and efficiency.
- Resolved customer complaints professionally, demonstrating empathy while finding suitable solutions that align with company policies.
- Collaborated with store associates to ensure timely retrieval of carts from the parking lot, increasing store cleanliness and accessibility.
Crew Member
Whataburger
05.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Computer Science
Jimmy Carter Early College High School
La Joya, TX05.2022
Associate of Arts - Computer Science
South Texas College
Mcallen, TX03.2022
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Dependability
- Heavy Lifting
Languages
Spanish
Professional Working
Timeline
Lot Loader
The Home Depot Inc
09.2023 - Current
Crew Member
Whataburger
05.2022 - 08.2023
Associate of Arts - Computer Science
Jimmy Carter Early College High School
Associate of Arts - Computer Science
South Texas College
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