Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Canchola

Summary

Professional leasing consultant prepared to drive occupancy rates and tenant satisfaction. Extensive experience in property management, successfully conducting lease negotiations and resolving tenant issues. Committed to team collaboration and delivering results with flexibility and reliability, proficient in communication and customer service. With over 10 years of experience at my current job, I have picked up and retained several skills and traits to further myself on any presented task.

Overview

12
12
years of professional experience

Work History

Leasing Specialist

Broker One Realty
09.2014 - Current
  • Assisted in managing leasing inquiries and responding to potential tenants.
  • Supported lease documentation processes to ensure compliance and accuracy.
  • Coordinated property viewings, showcasing available units to prospective renters.
  • Maintained up-to-date knowledge of local rental market trends and pricing strategies.
  • Utilized leasing software to track applications and follow up with leads efficiently.
  • Conducted tenant screenings, verifying applicant information and rental history.
  • Provided excellent customer service by addressing tenant concerns and facilitating resolutions.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Server

Golden Corral Buffet and Grill
07.2013 - 08.2014
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
  • Trained and mentored new staff on menu knowledge, service protocols, and operational procedures.
  • Managed dining area, maintaining cleanliness and organization to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

No Degree - Business Management

Columbus State Community College
Columbus, OH
01-2028

High School Diploma -

Gahanna Christian Academy
Gahanna, OH
06-2013

Skills

  • Telephone and email etiquette
  • Relationship building and rapport
  • Customer service
  • Tenant issue resolution
  • Fair housing policies
  • Goal oriented
  • Critical thinking
  • Active listening
  • Complaint handling
  • Bilingual
  • Data entry
  • Customer relations

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Leasing Specialist

Broker One Realty
09.2014 - Current

Server

Golden Corral Buffet and Grill
07.2013 - 08.2014

No Degree - Business Management

Columbus State Community College

High School Diploma -

Gahanna Christian Academy

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Roberto Canchola