Hi, I’m
Roberto Cardona
Fort Lauderdale,FL
Summary
Motivated leader seeking to utilize developed skills, within a challenging position in the areas of administrative support and management. Seeking a position that will allow me to gain further experience in Sales Management and obtain a position in an organization that offers growth in which I have the opportunity to progress by contributing my professional experience and qualifications.
Four years of diverse Military Experience in Logistics, Analytics, Customer's Service and Maintaining Military Inventory, Supply, Equipment and Sales. Two year in management position. Two years in specialized position. One year as reservist. Eight-year experience on Customer Service, Sales, and Administrative Support. Goal Oriented Professional, Creator, Experienced Leader, Pioneer, Competitive, Team Leader/Worker. Integrity, Openness and Urgency. Social/Digital Media Advertisement Expert. Marketing Specialist. Bachelor of Science in Business Management. Fully Bilingual, English/Spanish.
Results-driven Advanced Medical Support Assistant with 3+ years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
16
years of professional experience
Work History
Douglas Elliman
REAL ESTATE PROFESSIONAL / PROPERTY MANAGEMENT
03.2017 - Current
Job overview
- Coordinate appointments to show homes to prospective buyers
- Display residential and commercial properties to clients and explain their features
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase are met before closing dates
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Contact property owners and advertise services to solicit property sales listings
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
- Qualify client prospects through specific sales plays utilizing direct phone calls, emails and social media
- Interview clients to determine what kinds of properties they are seeking
- Review property listings, trade journals, ad relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Generate lists of properties that are compatible with buyers needs and financial resources
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Arrange meetings between buyers and sellers when details of transactions need to be negotiated
- Plan, coordinate, and conduct negotiations
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Arrange for title searches to determine whether clients have clear property titles
- Accompany buyers during visits and inspections of property, advising them on the suitability and value of the homes they are visiting
- Maintain active engagement with new and existing leads through creative follow-up communications including but not limited to, email campaigns, networking events, direct mailing, social media platforms (Linked-In, Instagram, Facebook, Twitter, Etc…)
- Military/Veterans Specialist
- VA Loans and Benefits
- Military Relocation Specialist
- Inform and execute all marketing tactics
- Collaborate across multiple departments to translate company strategy and brand into tactical work plans and align to the strategic vision and mission of the brand and company
- Create and manage annual marketing plan and budget
- Create and schedule marketing campaigns in social media and adjust accordingly to prospects engagement
- Create and oversee marketing and branding activities including collateral and materials, print, advertising, wayfinding, video content, digital, electronic and social media, direct mail, and more
- Coordinate special events including but not limited to networking events, local presence, client's appreciation, etc… Perform market, brand and product research and analysis; monitor external and internal factors for development of new market segments
- Maintain market share of by outperforming competitive marketing initiatives
- Source, engage and manage strategic partners and vendors, including agencies, consultants, freelancers and other suppliers
- Direct experience developing and managing strategic plans, budgets and external resources
- Experience with residential and commercial real estate marketing
- Experience with homebuilders and custom developers.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Orlando VA Medical Center (OVAMC)
ADVANCE MEDICAL SUPPORT ASSISTANT GS-06-3
12.2014 - 09.2017
Job overview
- Utilized the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA) to access Veteran's medical information
- Maintained responsibility for monitoring the use of service databases, patient files, and conducting quality assurance on services rendered, while identifying medical coding and medical terminology
- Conducted written correspondence with vendors, health care providers, and veterans notifying them of required documentation and any other documentation required to process claims requests
- Established control programs to monitor and ensure all pertinent authorizations and document on file
- Conducted analysis on all bills received for payment and processed them within a timely manner as prescribed by the Standard Operating Procedures (SOP)
- Conducted extensive research on Public Laws, Regulation and Directives, and Policies and Procedures
- Assisted managers and supervisors with various administrative programs and projects to improve work efficiency such as sending outgoing paperwork, electronic correspondence, and reports using fax, scanner, and copy machines
- Knowledge of standards, policies, procedures and project objectives, as they pertain to such areas as project management, implementation, evaluation, and documentation
- Conducted comprehensive studies to include research and investigations relating to the efficiency of organizations and processes
- Plan, development, and coordination of a variety of clinical simulation programs and conducting simulation training with new employees
- Knowledge and skilled in applying analytical and evaluative techniques to support training initiatives for programs
- Established schedule for planning, coordination, and accomplishment of work
- Develop and distribute outreach materials to include brochures, fact sheets, web content, and other targeted information which highlights Vet Center services and locations
- Maintained records and files, and process correspondence, memorandums and reports while ensuring all related reporting requirements are met
- Coordinated time, attendance, and leave records for employees while resolving payroll issues ensuring records are correctly keyed into VISTA
- Communicated effectively in order to develop and deliver briefings, spreadsheets, status reports, and correspondence to managers
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
- Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
- Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
- Conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs
- Prepare and release correspondence for use by other federal, state and local agencies
- Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence
- Provide training and information to VA staff, other federal agencies and community agencies regarding both Vet Center services and the combat experience.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
United States Army
Logistics Specialist E-4 Spc.
01.2008 - 01.2012
Job overview
- Perform inventory, create locations, classifying important items, shipping and receiving, ordering and re-ordering equipment and supplies, inspect quality of products, input information into the computer system, send and receive reports and maintain accountability of budgets
- Answering telephone calls to assist customers and soldiers with special orders
- Record information such as computer operating time, problems that occurred, and actions to be taken
- Knowledge of an automated/computerized supply/inventory management system and applicable supply and property book regulations, directives, and SOPs to manage and control equipment, property and supplies
- Knowledge of bookkeeping procedures in order to perform work with a high degree of accuracy and ability to interpret policies, procedures, manuals, and regulations
- Knowledge of Department of the Army and Department of Defense property management and supply system
- This consists of contracting, purchasing, and property management regulations and practices, procedures for processing Financial Liability Investigation of Property Loss, Investigations, and Vouchers
- Operate spreadsheet programs and other types of software to load and manipulate data and produce reports
- Make use of the programs SAMS 1E, 2E, SARRS, PEBUS, and ULLS G, to assist, retrieve data needed to specify users
- Oversee the operation of Logistics Systems, including coordinating and scheduling to ensure efficient use
- Conduct inventory using bar-code technology and input that data into the Generic Inventory Package (GIP) or successor program to replenish the inventory
- Point of contact and subject matter expert for auditors, inspectors, and investigators for the explanation and justification of overall local policies and procedures used to account for property
- Prepare and conduct training in the areas of property accountability, acquisition, personal property disposal, equipment management and authorization management
- Plan, development, and coordination of a variety of simulation programs and conducting simulation training
- Monitor suspense files, taking appropriate actions and documenting measures to ensure orders are completed
- Prepare production and administrative reports
- Knowledge of Property Book Unit Supply Enhanced (PBUSE), Defense Property Accountability System (DPAS), and other automated record keeping and database management programs
- Establish and maintain effective working relations within the organization as well as externally.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Education
US ARMYFt. Lee, Virginia
Military Certified, Inventory Specialist, Ordering, Receiving, Replenish, Inventory Control, Sending and Receiving Reports, Purchasing, Quality Inspection from Supply
03.2008
Luxury Marketing Institute New York, NY
Institute for Luxury Home Marketing Member from Marketing
01.2019
University of PhoenixTempe, AZ
Master's Degree in Business Management And Digital Marketing from Sales And Marketing Education
01.2019
University of PhoenixTempe, AZ
Graduated from University of Phoenix, Science in Business BA
01.2018
CREC College San Juan, PR
Puerto Rico Real Estate Broker License from Real Estate
01.2018
One Blue Real Estate Orlando
Florida Real Estate 63 Hour License from Real Estate
02.2017
OSHA and HIPPA Certified
01.2014
Certificate, SAMS E Course, (60 hours), U.S. Army, USAG Ansbach Germany
01.2011
Certificate, Combat Lifesaver Course, (80 hours), U.S. Army, USAG Ansbach Germany
01.2011
Certificate, Anti-Terrorist Course, (100 hours), U.S. Army, USAG Ansbach Germany
01.2011
Certificate, Automated Logistics Course, (300 hours), U.S. Army Fort Lee Virginia
01.2008
Certificate, Basic Combat Training, (400 hours), U.S. Army Fort Jackson South Carolina
01.2008
Diploma, Jose Felipe Zayas High School, Coamo Puerto Rico
01.2003
Skills
- Microsoft Office including Word, Excel, Outlook, PowerPoint, and Access
- IOS Programs
- CPRS, FBCS, VISTA, Vet Link, ICV
- DOMA, PBUSE, DPAS
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Medical billing experience
- Patient Care Coordination
- Healthcare Billing Knowledge
- Patient appointment management
- Patient Management
- Inventory and supply management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
REAL ESTATE PROFESSIONAL / PROPERTY MANAGEMENT
Douglas Elliman
03.2017 - Current
ADVANCE MEDICAL SUPPORT ASSISTANT GS-06-3
Orlando VA Medical Center (OVAMC)
12.2014 - 09.2017
Logistics Specialist E-4 Spc.
United States Army
01.2008 - 01.2012
US ARMY
Military Certified, Inventory Specialist, Ordering, Receiving, Replenish, Inventory Control, Sending and Receiving Reports, Purchasing, Quality Inspection from Supply
Luxury Marketing Institute
Institute for Luxury Home Marketing Member from Marketing
University of Phoenix
Master's Degree in Business Management And Digital Marketing from Sales And Marketing Education
University of Phoenix
Graduated from University of Phoenix, Science in Business BA
CREC College
Puerto Rico Real Estate Broker License from Real Estate
One Blue Real Estate
Florida Real Estate 63 Hour License from Real Estate
OSHA and HIPPA Certified
Certificate, SAMS E Course, (60 hours), U.S. Army, USAG Ansbach Germany
Certificate, Combat Lifesaver Course, (80 hours), U.S. Army, USAG Ansbach Germany
Certificate, Anti-Terrorist Course, (100 hours), U.S. Army, USAG Ansbach Germany
Certificate, Automated Logistics Course, (300 hours), U.S. Army Fort Lee Virginia
Certificate, Basic Combat Training, (400 hours), U.S. Army Fort Jackson South Carolina
Diploma, Jose Felipe Zayas High School, Coamo Puerto Rico
Similar Profiles
ERIC FEATHERERIC FEATHER
Licensed Real Estate Salesperson at Douglas EllimanLicensed Real Estate Salesperson at Douglas Elliman
Grisell VigoGrisell Vigo
Payroll Representatives at Douglas Elliman PMPayroll Representatives at Douglas Elliman PM
Barry MooreBarry Moore
Licensed Residential Real Estate Agent at Douglas EllimanLicensed Residential Real Estate Agent at Douglas Elliman
Michael LuceMichael Luce
Real Estate Agent at Douglas EllimanReal Estate Agent at Douglas Elliman
VEOLA J ROLLEVEOLA J ROLLE
Coordinator Assistant at Encompass Supply Chain SolutionsCoordinator Assistant at Encompass Supply Chain Solutions