Roberto Carvalho
Worcester,MA
Summary
Organized Supervisor III with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dedicated Supervisor III with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills. Hardworking Supervisor III bringing 1 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Overview
13
13
years of professional experience
Work History
Environmental Services Housekeeper
Worcester Recovery Center Hospital
02.2013 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Supervisor III Train incoming environmental Service II Staff
Sales Performance Manager
Games To Go
09.2010 - 02.2011
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
High School Diploma -
Aurea De Moura Cavalcanti
Olinda, Brazil01.1983
Skills
- Steam-Operated Sterilizers
- Chemical Mixing
- Window Blind Dusting
- Schedule and Task Management
- Cleaning and Sanitation
- Room and Public Space Cleaning
- Stocking Bathrooms
Languages
English
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Environmental Services Housekeeper
Worcester Recovery Center Hospital
02.2013 - Current
Sales Performance Manager
Games To Go
09.2010 - 02.2011
High School Diploma -
Aurea De Moura Cavalcanti
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