Roberto Castellanos
Miami,FL
Summary
Proven Customer Service Representative at Publix Grocery Store, adept in problem-solving and inventory management. Excelled in resolving customer complaints. Demonstrated exceptional teamwork and critical thinking, ensuring operational excellence and customer satisfaction. Skilled in active listening and maintaining a meticulously organized environment, consistently achieving and surpassing service goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Bagged groceries and ensured items were packed safely and appropriately.
- Unloaded trucks and stocked shelves with products, ensuring shelves were always fully stocked and organized.
- Maintained a clean and safe work environment, following all safety protocols and procedures using heavy cleaining machinery.
- Conducted inventory checks and reported discrepancies to the management team.
- Responsible for retrieving shopping carts from the parking lot and returning them to the store's cart corrals or entry area, ensuring the availability of carts for customers.
Education
High School Diploma -
Pinecrest Preparatory Academy Charter High School
Miami, FL06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Physical Stamina
- Time Management
- Assistance with Carry-Outs
- Attention to Detail
Volunteer Experience
VOLUNTEER 05/2019 to 07/2019
Providence Road Church, Miami, Florida
- Collaborated with a team to renovate a local community center, enhancing its functionality and appearance.
- Assisted in tasks such as painting, installing drywall, and basic carpentry.
- Helped with the organization and cleanup of the work site, ensuring a safe and efficient environment.
- Communicated effectively with team members to coordinate tasks and complete the project on schedule.
- Gained hands-on experience in construction and renovation techniques, contributing to the overall success of the project.
Timeline
Customer Service Representative
Publix Grocery Store
03.2020 - Current
High School Diploma -
Pinecrest Preparatory Academy Charter High School
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