Roberto Castro
Miami,FL
Summary
Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support, and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Bilingual fluency in English and Spanish.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager Specialist & Substance Abuse Counselo
New Hope Corps.
Homestead, Florida
08.2019 - 06.2024
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- SOAR Specialist
- Coordinated individual referrals to obtain community low income housing, assist with application process, and get them document ready.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Substance Abuse Counselor
Miccosukee Tribe Of Indians Of Florida
Miami, Florida
02.2017 - 08.2019
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated group and individual therapy in outpatient setting.
- Utilized Cognitive and Dialectal behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
Case Manager Specialist
Community Health Of South Florida
Miami, FL
03.2013 - 05.2017
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Develops achievable goals with client; with measurable and behavioral objectives within designated timeframes. Monitors treatment progress and provides updates within identified timeframes and as necessary.
- Assist client with SOAR application for Social Security benefits, housing opportunities, shelter and other community services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Peer Support Specialist
Banyan Health Services
Miami, FL
04.2002 - 02.2005
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Served as resource to support help desk requests.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Transported individuals to medical appointments and support meetings whenever needed.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Master of Science - Applied Psychology
Kaplan University
Davenport, IA06.2016
Bachelor of Science - Theology
Faith Theological Seminary, Tampa Florida
Tampa, FL06.2008
No Degree - Drug & Alcohol Treatment Specialist
Stradford Career Institute
St. Alban Vermont 11.2023 - 04.2024
Skills
- Interviewing skills
- Written and verbal communication
- Excellent Communication
- Interpersonal Communication
- Self-Motivated
- Dependable and Responsible
- Written Communication
- Attention to Detail
- Multitasking Abilities
- Conflict Resolution
- Christian Chaplain
- Direct Patient Care
- EMR Systems
- Patient Assessments
- Eligibility Assessments
- Medical Records Management
- Social Work
- Family Reunification
- Verbal and Written Communication
- Determine Medical Necessity
- Case Management Tracking
- Vocational Rehabilitation
- Intervention Plans
- Case Notes
- Court Mandated Reporter
- Crisis Intervention
- Alcohol and Substance Abuse
- Individual and Group Therapy
- Defendant Monitoring
Certification
- Certified Behavioral Case manager, Florida Certification Board - 6 Years.
- Certified Case Manager , AHCA - 8 Years.
- Certified Christian Chaplain-International Federation of Christian Chaplains- 13 Years.
- Certificate of Ordinance Reverend-Ministry Anchor of Salvation- Since 2007
- SOAR Specialist- SAMSHA- 3 YEars
- FARS Certificate 805-025-952-DCF- Since 2014
- CFARS Certificate 802-033-180-DCF- Since 2018
- Certified Course 701B- Department Elders Affair-Since 2013
- Certified Behavior Health Technician-The Academy for Addiction Professional- Since 2013.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Celebrating Recovery
- Renew Church
- Hope Center Homestead
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programs4-day work weekTeam Building / Company RetreatsCareer advancementPaid sick leaveHealthcare benefitsAccomplishments
My accomplishment are base on what I was able to do for my clients. Many of them were able to stop drinking or abusing drugs, many were able to find a place to live after years of homelessness, jobs, Social Security benefits for those with major impairment's, medical benefits such as Medicaid/Medicare, been reunited with family after years of homelessness or incarcerations and the biggest accomplishment guide many of them to accept Jesus Christ as their Lord and Savior. I have work with a team of counselors and other case manager help many other clients become citizen of United States, residents or get them work permits, Id's and even Social Security cards. During the covid-19 was able to help many of the clients apply for the Covid-19 incentive benefits and for some fill up their taxes.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
No Degree - Drug & Alcohol Treatment Specialist
Stradford Career Institute
11.2023 - 04.2024
Case Manager Specialist & Substance Abuse Counselo
New Hope Corps.
08.2019 - 06.2024
Substance Abuse Counselor
Miccosukee Tribe Of Indians Of Florida
02.2017 - 08.2019
Case Manager Specialist
Community Health Of South Florida
03.2013 - 05.2017
Peer Support Specialist
Banyan Health Services
04.2002 - 02.2005
Master of Science - Applied Psychology
Kaplan University
Bachelor of Science - Theology
Faith Theological Seminary, Tampa Florida
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