Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Cedeno

Rowlett,TX

Summary

Learned diverse front-of-house restaurant positions to maximize team coverage and consistently deliver exceptional guest support. Smoothly seated guests, discussed menus and ran food to tables. Maintained clean and organized dining room by removing spills, bussing dishes and resetting tables. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Food Runner

Chili's Bar And Grill
03.2021 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Cultivated warm relationships with regular customers.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Refilled condiments on each table between guests or during slow periods.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.

Volunteer

The Harbor Rockwall
04.2019 - 04.2019
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.

Education

Associate of Science - Kinesiology

Collin College
Wylie, TX
05.2023

Skills

  • Adaptability and Dependability
  • Customer Service and Rapport
  • Team Player
  • Active Listening
  • Detail-Oriented

Languages

Spanish
Limited Working

Timeline

Food Runner

Chili's Bar And Grill
03.2021 - Current

Volunteer

The Harbor Rockwall
04.2019 - 04.2019

Associate of Science - Kinesiology

Collin College
Roberto Cedeno