Roberto Chavez
Ogden,UT
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Focused and reliable, bringing high enthusiasm and extensive knowledge from multiple fields. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. With over 10 years of successful experience in Security and Patch Management and recognized consistently for performance excellence and contributions to success in various industries.
Overview
11
11
years of professional experience
3
3
Certification
Work History
IT Customer Support Journey
Washing Department Of Labor & Industries
Union Gap, WA
07.2021 - Current
- Provides Technical Consultation and Hardware & Software Procurement, including: consulting with regional staff on technology needs and project development; testing and evaluating new software and making direct recommendations to Regional Administrators.
- Working in partnership with staff and vendors to resolve technical issues; troubleshooting and resolving technical issues.
- Project Support both independently and as part of a team planning, installing, configuring and upgrading L&I equipment and Project Lead on regional needs
Technology Support Specialist
Utah Transit Authority
Salt Lake City, UT
01.2016 - 07.2021
- Maintain network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters
- Desktop and Server Analysts on basic administration functions as needed
- IT specialist supporting: Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications. Project lead and point of contact for vendor support, quotes, and builds
- Versed in wide variety of software and systems: LANDesk, Active Directory, Citrix, Checkpoint, TrendMicro, AppSense, Milestone, Office365, WDS, Wendia POB, Visix AxisTV, Webex, Airwatch MDM for Android and Apple OS, Server
- Security and Patch build support using Management Console, vulnerability scans to identify at-risk systems, remediate issues, and outline and maintained security patching schedule to efficiently address ongoing system wide issues
IT Administrator
Celtic Bank, Robert Half Technology
Salt Lake City, UT
08.2015 - 11.2015
- Update and upgrade Win7 machines and Bootcamp Mac OSx to W10
- Install and upgrade backup software (Crashplan)
- Update IT documentation
- Remote Support of BDO's
- Support multiple banking software including Laserpro, Cash Suite, iCore, OnBase, Kofax, Office 365 migration support
- Maintained existing IT systems and framework, and identified areas for needed upgrades
- Resolved issues and escalated problems with knowledgeable support and quality service
Tech Analyst
HCA, Inc
Ogden, UT
12.2010 - 08.2015
- Analyze and provide hands-on support for simple to moderate inquiries and determine appropriate technical area department or vendor to resolve problems.
- Interact with all levels of personnel including: consulting staff, clinicians, hospital administrators, nurses. Aid and train local users on division and facility technology.
- Install, maintain, and repair facility and division IT&S equipment and software per HCA IT&S standards and guidelines, including terminals, personal computers, printers, cabling, and related software products.
- Lead Analyst for Microsoft and third party patch management, SCCM Client Management, vulnerability remediation, and encryption activities for North Zone facilities.
- Perform facility-based moves, data migration between workstations and server environments. Support network devices including modems, hubs, switches, wireless routers, and related equipment.
- Maintain and manage Zone database/security file system and groups, supporting System Administrator with server, network, and desktop technology upgrades.
- Developed curricula, instructions, and documentation for medical staff on newly installed software and hardware, and lead instructor for New Hire Orientation presentations and training sessions.
Education
Associate of Science - General Studies
Weber State University
2010
Skills
- System Administration
- New Employee Training and Mentoring
- Encryption
- Security and Patch Management
- Stakeholder Relations
- Excellent problem-solving abilities
- Project Management
- Hardware and Software Monitoring
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
UCJIS - Non-User Privacy and Security
Timeline
IT Customer Support Journey
Washing Department Of Labor & Industries
07.2021 - Current
Technology Support Specialist
Utah Transit Authority
01.2016 - 07.2021
IT Administrator
Celtic Bank, Robert Half Technology
08.2015 - 11.2015
Tech Analyst
HCA, Inc
12.2010 - 08.2015
Associate of Science - General Studies
Weber State University
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