Roberto Claros
North Hills,CA
Summary
Detail-oriented professional with strong client relationship management skills. Proven ability to adapt in dynamic environments while ensuring client satisfaction and effective communication.
Overview
14
14
years of professional experience
Work History
Client Service Manager
Pacific Toxicology Laboratories
Chatsworth, California
02.2023 - Current
- Coordinated DPSS child services and IHSS pre-employment drug testing.
- Created client account contracts.
- Phone, e-mail and fax communication with over 50 medical locations, Social Workers and patients.
- Performed site inspections to identify potential issues and ensure safety standards.
- Developed training materials for new client service representatives.
- Handled client inquiries to enhance response times and improve overall satisfaction.
- Facilitated regular meetings with clients to align on project updates and initiatives.
Remote Barber
Self Employed
North Hills, California
04.2023 - Current
- Professional hair cuts for men and kids.
- Schedule appointments.
- Managed cash and electronic payment processing for transactions.
Specimen Processor
Core Analytics Laboratories
Van Nuys, California
11.2023 - 04.2024
- Entered blood specimen data accurately to ensure reliable tracking.
- Verified client information by contacting hospitals to maintain data integrity.
- Sorted blood tubes according to Custody and Control forms to ensure compliance with handling protocols.
Covid Collector/Phlebotomist
Pacific Toxicology Laboratories
Chatsworth, California
10.2020 - 02.2023
- Conducted oral and nasal swab collections in schools, businesses, and nursing homes to facilitate Covid-19 testing.
- Executed PCR specimen testing using Quant Studio software to ensure accurate and timely results.
- Administered blood draws for antibody testing to support patient diagnosis and monitoring.
Laboratory Technician
Pacific Toxicology Laboratories
Chatsworth, California
08.2018 - 02.2023
- Conducted laboratory tests for toxicology analysis and processed blood, oral, and urine specimens to ensure accurate results.
- Prepared samples following established protocols and safety guidelines to maintain integrity in testing procedures.
- Operated and maintained laboratory equipment to ensure reliability and precision in test results.
Client Service Representative
Pacific Toxicology Laboratories
Chatsworth, California
06.2016 - 08.2018
- Handled client inquiries through phone and email, ensuring prompt and accurate responses.
- Coordinated lab test orders and communicated results to clients and healthcare providers, enhancing service delivery.
- Maintained accurate client records and updated information in the database.
- Collaborated with laboratory staff to ensure timely processing of samples.
- Resolved client issues by delivering timely solutions, improving client satisfaction.
Forensic Processor
Pacific Toxicology Laboratories
Chatsworth, California
09.2013 - 06.2016
- Organized forensic testing case files and specimen testing, supporting private attorneys and public defenders in criminal cases.
- Provided timely updates on numerous court cases via phone and email, ensuring alignment with legal timelines.
- Testified in court on behalf of Pacific Toxicology Laboratories, demonstrating accuracy and professionalism of forensic results.
Specimen Processor
Pacific Toxicology
Chatsworth, California
03.2012 - 09.2013
- Labeled and aliquoted specimens for timely delivery to appropriate departments.
- Entered data for over 300 specimens daily to maintain accurate records.
- Sorted specimens and requisitions from bags in correct order for efficient processing.
Education
Certificate - Graphic Design
West Valley Occupational Center
Woodland Hills, CA06-2025
Certificate - Phlebotomy
Simi Valley Adult School And Career Center
Simi Valley, CA08-2014
High School Diploma -
Monroe High School
North Hills, CA06-2010
Some College (No Degree) - Chemistry
Pierce College
Woodland Hills, CASkills
- Familiar with Word, Excel, Adobe, PowerPoint and Antrim
- Fast learner/able to adapt easily
- Type 65 words per minute
- Bilingual: Read, write and speak Spanish
- Client relationships
Timeline
Specimen Processor
Core Analytics Laboratories
11.2023 - 04.2024
Remote Barber
Self Employed
04.2023 - Current
Client Service Manager
Pacific Toxicology Laboratories
02.2023 - Current
Covid Collector/Phlebotomist
Pacific Toxicology Laboratories
10.2020 - 02.2023
Laboratory Technician
Pacific Toxicology Laboratories
08.2018 - 02.2023
Client Service Representative
Pacific Toxicology Laboratories
06.2016 - 08.2018
Forensic Processor
Pacific Toxicology Laboratories
09.2013 - 06.2016
Specimen Processor
Pacific Toxicology
03.2012 - 09.2013
Certificate - Graphic Design
West Valley Occupational Center
Certificate - Phlebotomy
Simi Valley Adult School And Career Center
High School Diploma -
Monroe High School
Some College (No Degree) - Chemistry
Pierce College