ROBERTO C. MANZO
Austin,TX
Summary
Dynamic results-oriented bilingual achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
Customer Success Specialist, Dedicated Bilingual
Indeed.com
05.2022 - 01.2025
- Played a key role in building and maintaining strong relationships in the acquisition team for the Mexican market.
- Guided new clients the the setup or onboarding processes
- Provided trainings and resources to help clients understand the product and use it effectively
- Offered tailored solutions or suggestions to help clients meet their targeted goals
- Identified opportunities to recommend additional products and services
- Identified warning signs to sales associate regarding churn clients/dissatisfaction
Education Specialist
Texas Education Agency - Special Populations and Monitoring Division
01.2021 - 04.2022
- Monitor the effectiveness of federal and state program areas who require interventions in the program areas of Bilingual Education/English as a Second Language and Other Special Populations programs which include students in foster care, students experiencing homelessness and students who are military-connected
- Assist in the revision of technical assistance resources and manuals
- Provide targeted supports to school district for continuous improvement of program activities
Program Coordinator
Texas Education Agency- English Learner Support Division
01.2011 - 01.2021
- Coordinated state mandated Bilingual and English as a Second Language (ESL) program identification/reclassification requirements for over 1+ million emergent bilingual students enrolled in Texas public schools
- Lead contact in negotiating and approval of 600+ annual Bilingual Education Exceptions and ESL Waiver applications as required by state education law for teachers not appropriately certified to instruct emergent bilingual students
- Organized statewide professional development trainings and conferences in addressing the needs of emergent bilingual students and family engagement resources
- Developed translated internal/external text projects and trans-adapted materials
- Conducted analysis of proposed legislation bills and fiscal impacts during legislative sessions
- Presenter at various statewide and national educational conferences
Program Specialist
Texas Education Agency - Education Initiatives Division
01.2005 - 01.2011
- Managed the Limited English Proficient Student Success Initiative grant program to provide intensive instruction to emergent bilingual students as well as training materials and resources for teachers
- Managed statewide professional development training opportunities for teachers instructing emergent bilingual students
- Developed program guidelines criteria and performance measures for 15 pilot initiatives
- Established the creation of an agencywide internal workgroup to coordinate resources to better assist emergent bilingual students and their families
- Analyzed areas of need to improve alignment and program operations
- Established partnerships with policymakers, non-profit organizations to raise program visibility of emergent bilingual students in Texas
Administrative Assistant
Texas Education Agency - Office of the Deputy Commissioner
01.2004 - 01.2005
- Prepared, interpreted, and disseminated information concerning agency programs and operating procedures
- Facilitated in compiling and analyzing data, preparing reports, or editing agency publications
- Participated in the planning and execution of new agency initiatives
Contract Specialist
Texas Education Agency - Discretionary Grants Division
01.2003 - 01.2004
- Processed grant applications, amendments, and expenditure reports
- Collaborated with program specialists to accomplish legal/fiscal analysis of a multitude of grant program requirements
Planning Assistant
Texas Education Agency - School Improvement Initiatives
01.2001 - 01.2003
- Facilitated the division with negotiating and approving various state and federally funded grant programs
- Reviewed grants and amendments for compliance in accordance with state and federal law
- Supported in the coordination of various statewide award programs such as Texas Teacher of the Year, the Milken National Educator Award, and Heroes for Children
Project Assistant
Education Service Center Region XIII
01.1999 - 01.2001
- Provided school districts with technical assistance in interpreting policies and procedures related to federally funded program requirements
- Coordinated federally funded competitive grant proposal reviews
- Reviewed allowable use of costs and expenditures to comply with yearly grant cycles and activities awarded to school districts
Education
Southwest Texas State University
01.1999
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Southwest Texas Junior College
01.1997
Skills
- Leadership skills training
- Student engagement
- Effective bilingual communication
- Policy implementation
- Proficient in Salesforce CRM
ADDITIONAL EXPERIENCE/TRAININGS/RECOGNITIONS
- Proficient in Microsoft Word, Excel, PowerPoint, SharePoint
- Bilingual Proficient (English/Spanish)
- Technology of Participation TOP Facilitation Methods
- CliftonStrengths Training
- Recipient of the Texas Education Agency Distinguished Service Award
- President of the Texas Education Agency Hispanic Employee Association
Languages
Spanish
Full Professional
Timeline
Customer Success Specialist, Dedicated Bilingual
Indeed.com
05.2022 - 01.2025
Education Specialist
Texas Education Agency - Special Populations and Monitoring Division
01.2021 - 04.2022
Program Coordinator
Texas Education Agency- English Learner Support Division
01.2011 - 01.2021
Program Specialist
Texas Education Agency - Education Initiatives Division
01.2005 - 01.2011
Administrative Assistant
Texas Education Agency - Office of the Deputy Commissioner
01.2004 - 01.2005
Contract Specialist
Texas Education Agency - Discretionary Grants Division
01.2003 - 01.2004
Planning Assistant
Texas Education Agency - School Improvement Initiatives
01.2001 - 01.2003
Project Assistant
Education Service Center Region XIII
01.1999 - 01.2001
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Southwest Texas Junior College
Southwest Texas State University
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