Roberto Collet
lakeland
Summary
Dynamic delivery driver with a proven track record at FedEx, excelling in customer service and route optimization. Recognized for enhancing delivery efficiency and achieving zero accidents through safe driving practices. Skilled in GPS navigation and committed to teamwork, ensuring timely and accurate package deliveries while fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Delivery Driver
FedEx
FedEx Ground, 5000 N Ridge Trail, Davenport, FL 33
07.2018 - Current
- Operated delivery vehicle adhering to safety regulations and traffic laws.
- Managed timely package deliveries ensuring customer satisfaction and efficient routes.
- Conducted routine vehicle inspections maintaining operational readiness and compliance.
- Communicated effectively with dispatchers regarding delivery status and issues.
- Assisted in training new drivers on company policies and best practices.
- Utilized GPS technology to optimize delivery routes and reduce transit time.
- Documented delivery information accurately for record-keeping and reporting purposes.
- Resolved customer inquiries professionally, enhancing service quality and experience.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Improved delivery accuracy by diligently checking orders before departure.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Supervisor
GT Grandstands
S Pipkin Rd Lakeland Florida
03.2015 - 2018
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored new staff, enhancing team productivity and skill development.
- Improved workflow efficiency by implementing process optimization strategies.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed schedules to effectively allocate resources and meet operational demands.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Monitored inventory levels, coordinating with supply chain to prevent shortages or delays.
- Resolved conflicts within the team, promoting a positive work environment and teamwork spirit.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma -
Kathleen High
1100 Red Devil Way, Lakeland, FL 33815Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Route planning
- Quality assurance
- Safe driver training
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Load balancing
- Defensive driver training
- Heavy hauling
- DOT compliance
- FLUENT IN LANGUAGE
- Payment collection
- Mileage tracking
- Materials transport
- Vehicle inspections
- Fuel efficiency
- Shopping orders
- Equipment monitoring
- Valid class A commercial Driver's license
- Clean MVR
- Language fluency
- Vehicle systems
- Lifts up to number pounds
- Current CDL license
- Database management
- Auto delivery
- Freight expertise
- Dry vans
- Product promotion
- Sales strategy development
- Customer interaction
- Record keeping
- Physical stamina
- Local routes
- Traffic laws
- Load management
- Route optimization
- Logistics
- Four-axle vehicles
- Skilled forklift operator
- Load securing
- Excellent sense of direction
- Valid class B commercial Driver's license
- Courteous and polite demeanor
- Experienced manual transmission driver
- Basic vehicle repair
- Retail logistics
- Exceptional written and verbal communication skills
- Delivery schedule development
- Trip planning
- HAZMAT endorsement
- Pallet jack and hand truck operation
- Delivery logging
- Goods transport
- Verbal and written communication
- Adaptability and flexibility
- Clear communication
- Multitasking and organization
- XATA experience
- Double-trailer driving experience
- Refrigerated trailers
Timeline
Delivery Driver
FedEx
07.2018 - Current
Supervisor
GT Grandstands
03.2015 - 2018
High School Diploma -
Kathleen High