Roberto Colon-Bacenet
Maple Heights,OH
Summary
Dedicated professional with 8 years of diverse experience, including customer service and clinical skills, seeking a Business Analyst role. Proven track record in process improvement, patient care, and maintaining detailed records. Strong foundation in business administration coursework, adept at active listening and problem-solving to enhance service delivery.
Trustworthy Youth Leader with experience guiding programs and interactions with young adults. Expert at creating fun and welcoming environments to attract and maintain interest among participants. Accomplished at boosting youth program participation through proven methods and unique ideas as well as engaging activities.
Overview
9
9
years of professional experience
Work History
Youth Leader
AVIVA church
Cleveland, Ohio
04.2022 - Current
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
- Conducted regular meetings with staff members to discuss strategies for improving program effectiveness.
Load Planner
Penske Logistics
04.2022 - Current
- Develop comprehensive load plans to ensure efficient delivery to customers and inter-facility transports
- Coordinate with customers to schedule and confirm delivery appointments, enhancing service satisfaction
- Provide customer support by assisting with the organization and arrangement of delivery schedules.
Covid-19 Tester
Tackl Health-Testing Facility
Cleveland Airport
04.2022 - 05.2022
- Provided detailed explanations to patients about various COVID-19 testing options, ensuring informed decision-making for travel requirements
- Coordinated appointment scheduling to accommodate patient needs for timely and efficient testing
- Delivered personalized customer service, assisting individuals in selecting the appropriate tests for their specific circumstances.
Clinical Technician (CT)
Cleveland Clinic
Cleveland, OH
09.2019 - 01.2021
- Monitored and recorded patient vital signs, conducted glucose tests, performed phlebotomy, and administered electrocardiograms to support diagnostic and treatment procedures
- Adhered to strict safety and privacy protocols, contributing to the clinic's compliance with healthcare regulations
- Maintained comprehensive patient records, providing timely updates to medical personnel to facilitate informed patient care decisions.
Pcna
University Hospital
Cleveland, OH
07.2019 - 09.2019
- Monitored vital signs and blood glucose levels for a range of 10-20 patients each shift, ensuring accurate assessment and timely reporting to medical staff
- Enhanced patient care by actively incorporating patient feedback into process improvements, while adhering to strict safety and privacy protocols for record-keeping and communication with healthcare team members.
GCRCA (Graduated STNA)
Trilogy Health Services
Lima, Ohio
04.2019 - 07.2019
- Conducted comprehensive patient assessments, including vital sign evaluation and blood sugar testing, for a caseload of 8-10 patients each shift, ensuring accurate and timely monitoring of their health status
- Enhanced patient care by adhering to safety and privacy protocols and incorporating patient feedback into the maintenance of meticulous health records, facilitating effective communication with the medical team.
RCA (Resident Care Assistant)
Trilogy Health Services
Findlay, Ohio
04.2018 - 04.2019
- Provide personal care assistance to residents, including meal feeding and grooming, adhering to individual care plans and promoting their well-being
- Maintain patient dignity and comfort during routine care tasks, including incontinence support and personal hygiene management
- Enhance resident contentment by ensuring accurate record-keeping, collaborating with healthcare teams, and delivering empathetic care consistently.
Macy's Sales Associate
Macy's
Lima, Ohio
04.2017 - 04.2018
- Provided attentive customer service by promptly addressing inquiries, ensuring each individual received personalized recommendations to enhance their shopping experience
- Conducted customer feedback discussions to understand purchasing preferences and used insights to guide and improve future product offerings.
Cutco Corporation Sales Associate; Customer Service Representative
Cutco Corporation
Ponce, Puerto Rico
04.2015 - 05.2016
- Developed and maintained client relationships through effective networking, resulting in a robust pipeline of prospective customers
- Managed product inquiries, ensuring customer satisfaction by providing detailed information on merchandise location, pricing, and usage.
Education
BIA(Business intelligence analyst) -
Tripleten
Associate Degree, Health Science: Nursing -
Cuyahoga Community College
Associate Degree, Health Science: Nursing -
James A. Rhodes State College
Coursework in Business Administration -
Inter-American University
Coursework: General Science -
Catholic University
Skills
- Medical Records Review
- Service-Focused
- Solid Communication Skills in English & Spanish
- BLS Certification
- Quick Problem Solver
- Privacy/Hipaa Regulations
- STNA Certification
- Outstanding Work Ethic
- SQL
- Microsoft Excel
- Critical Thinking
- Problem-Solving
- Communication
Timeline
Youth Leader
AVIVA church
04.2022 - Current
Load Planner
Penske Logistics
04.2022 - Current
Covid-19 Tester
Tackl Health-Testing Facility
04.2022 - 05.2022
Clinical Technician (CT)
Cleveland Clinic
09.2019 - 01.2021
Pcna
University Hospital
07.2019 - 09.2019
GCRCA (Graduated STNA)
Trilogy Health Services
04.2019 - 07.2019
RCA (Resident Care Assistant)
Trilogy Health Services
04.2018 - 04.2019
Macy's Sales Associate
Macy's
04.2017 - 04.2018
Cutco Corporation Sales Associate; Customer Service Representative
Cutco Corporation
04.2015 - 05.2016
BIA(Business intelligence analyst) -
Tripleten
Associate Degree, Health Science: Nursing -
Cuyahoga Community College
Associate Degree, Health Science: Nursing -
James A. Rhodes State College
Coursework in Business Administration -
Inter-American University
Coursework: General Science -
Catholic University