Roberto Corres
Team Management
Marina,CA
Summary
Accomplished leader with proven expertise in team management and time optimization, honed through my experience at Peter B's.
Results-driven Coordinator with a proven track record of thriving in fast-paced environments. Expertise in customer communication and schedule management. Successfully collaborated with hospitals, vendors, and insurance companies to enhance operational efficiency and maintain seamless correspondence. Demonstrates strong organizational skills to support the mission of the Animal Cancer Center.
Overview
9
9
years of professional experience
Work History
Office Manager
Animal Cancer Center
530 Ramona Ave, CA
01.2021 - Current
- Managed front desk operations including greeting visitors, answering questions
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Maintained filing system for records, correspondence and other documents.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
Lead Server
Peter B
Monterey, California
01.2016 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Resolved conflicts between employees quickly and fairly.
Guest Service Representative
Refuge Spa
Carmel Valley, California
10.2020 - 02.2021
- Successfully managed large influxes of reservation's while maintaining accurate scheduling.
- Took reservations from patrons by either phone or online.
- Proven ability to deescalate conflicts with customers by either phone or in person
Education
Bachelor of Arts - Political Science
University of California, Davis
Davis, CA06-2016
Associate of Arts - Political Science And Business Accountancy
Monterey Peninsula College
Monterey, CA06-2013
Skills
- Effective Time Management
- Communicated effectively with both internal and external stakeholders
- Abided by HIPAA regulations
- Payroll, timekeeping and scheduling
- Recruitment and onboarding
- Managed company’s benefits and retirement account
- Ability to work independently or in a collaborative setting
- Strong attention to detail
Affiliations
- Collecting first edition literature and vinyl records
- Challenging myself with long hikes
- Employee of the month at Portola Hotel and Spa
- A diverse range in continued education credits in veterinary care
Timeline
Office Manager
Animal Cancer Center
01.2021 - Current
Guest Service Representative
Refuge Spa
10.2020 - 02.2021
Lead Server
Peter B
01.2016 - Current
Bachelor of Arts - Political Science
University of California, Davis
Associate of Arts - Political Science And Business Accountancy
Monterey Peninsula College
References
References available upon request.
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