Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Cortez Guereca

Thornton,CO

Summary

Hello my name is Roberto Cortez Guereca I’m 18 years of age and currently enrolled in college to study civil engineering I plan to take a gap year and proceed my studies in August just so I can save up for college a little bit about me is that im a very hard worker I know I’m young but I will definitely put in the work to better improve my skills I’m also a Dynamic and results-oriented professional with extensive experience at Chipotle Mexican Grill, adept in customer service and sales strategies. Excelled in relationship building and problem-solving, significantly enhancing customer satisfaction and repeat business. Proven track record in leading teams to meet ambitious sales goals through effective training and strategic planning.

Overview

2
2
years of professional experience

Work History

Party Coordinator

SkyZone Thornton
Thornton, CO
08.2022 - 08.2023
  • Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
  • Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.

Ad Manager

Cortez Towing
05.2024 - Current

Worked for my dad to help with elevate our tow Truck company, worked advertising and really getting his company out there.

Cashier

Ross Dress for Less
10.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew

Chipotle Mexican Grill
10.2023 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Kitchen Manager

Chipotle Mexican Grill
Federal Heights
12.2023 - 01.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Service Manager

Chipotle Mexican Grill
01.2024 - 08.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Apprentice

Chipotle Mexican Grill
Federal Heights
08.2024 - Current
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Hired employees and also trained them.
  • Made the Schedule for the week and ensuring my crew received it 3 weeks in advanced.
  • Worked with the General Manager to ensure we keep a smooth and safe Restaurant.

Sales Associate

Joyería El Ruby
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Made sure to always keep a professional and follow all personal hygiene guidelines.

Education

Bachelor Of Civil Engineering -

Front Range Community College
Westminster, CO

High School Diploma -

The Pinnacle Charter High School
Federal Heights
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Merchandise display
  • Order processing
  • Sales goals attainment
  • Point of sale operation
  • Negotiation tactics
  • Business development
  • Persuasion techniques
  • Sales trends
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Fitting room maintenance
  • Self-checkout assistance
  • Money transfer systems
  • Friendly and outgoing
  • Customer engagement
  • Merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Joyería El Ruby
12.2024 - Current

Apprentice

Chipotle Mexican Grill
08.2024 - Current

Ad Manager

Cortez Towing
05.2024 - Current

Service Manager

Chipotle Mexican Grill
01.2024 - 08.2024

Kitchen Manager

Chipotle Mexican Grill
12.2023 - 01.2024

Cashier

Ross Dress for Less
10.2023 - 10.2023

Crew

Chipotle Mexican Grill
10.2023 - 12.2023

Party Coordinator

SkyZone Thornton
08.2022 - 08.2023

Bachelor Of Civil Engineering -

Front Range Community College

High School Diploma -

The Pinnacle Charter High School
Roberto Cortez Guereca