Roberto Cortez Guereca

• Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
• Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
• Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
• Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.

Worked for my dad to help with elevate our tow Truck company, worked advertising and really getting his company out there.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Hired employees and also trained them.
• Made the Schedule for the week and ensuring my crew received it 3 weeks in advanced.
• Worked with the General Manager to ensure we keep a smooth and safe Restaurant.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Made sure to always keep a professional and follow all personal hygiene guidelines.