Roberto Crugnale

Dynamic Senior Telecommunications Engineer with over 10 years of experience in designing, managing, and supporting enterprise-scale telecom and contact center environments.

Knowledge in cloud migrations, including successful transitions from Avaya to Five9, along with mobile device administration and executive-level support across the U.S. and Canada.

Proven ability to streamline systems, lead complex office relocations, and enhance operational efficiency through modern communications platforms. Recognized for effectively managing large-scale projects, resolving over 200 backlog tickets within two months, and assuming interim leadership roles to mentor and train team members.