Roberto Cruz
Norwalk,CT
Summary
Highly motivated and results-driven individual with over 15 years of experience in the customer service industry. Skilled in operations management, team leadership, and process optimization to ensure seamless fleet operations and superior customer service. Seeking to leverage my expertise to contribute to the success of Sixt.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hellas Air Temp
Norwalk, CT
09.2021 - 04.2024
- Handling day to day operations, Scheduling, Supporting the Director, Billing, Customer Service, Filing, Liaison between customers to teams, Excel, Microsoft, PowerPoint, etc
Delivery Driver
TSML logistics
Orange, CT
10.2020 - 07.2021
- Amazon delivery driver, Perfect attendance record, Operated GPS Flex for accurate routing, Trained new employees, Handled merchandise, Loaded Amazon and sorted shipments, Driver of the month, Perfect driving score
Travel Consultant
Liberty Travel
Stamford, CT
03.2019 - 09.2020
- Advising and selling travel experiences in accordance to the travelers needs, Plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares, Serving as an objective troubleshooter, and providing strategies to prevent problems and improve performance, Highly commendable administrative and managerial skills, Proficiency in Microsoft Word, Excel and PowerPoint
Cabin Crew
Emirates Airlines
Dubai
08.2014 - 11.2018
- Customer Service with VIP guests, Greet customers and handle their inquiries or direct them to the appropriate persons according to their needs, Provide services to customers, such as order placement or account information, Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed, Answer passengers questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules, Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers, Acknowledged customer issues and resolved their problems quickly and efficiently, Effectively communicated with other employees and upper management to ensure complete care of customers
Director
Tour/Travel
Seattle, WA
04.2008 - 11.2013
- Group Sales, Cold Calling, Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business, Provide staff with assistance in performing difficult or complicated duties, Consult with staff at a chosen event site to coordinate details, Inspect event facilities to ensure that they conform to customer requirements, Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security, Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
Guest Services Lead
Argosy Cruises
Seattle, WA
- Train all incoming employees on company operations and policies, Receptionist-Directing calls, answering questions, greeting guests etc, Make and confirm reservations, Customer Service, Acknowledged customer issues and resolved their problems quickly and efficiently, Working with Excel, Word, PP, office etc
Boat/Bar Manager
Argosy Cruises
Seattle, WA
- Bar Manager, Customer Service, Mix beverages, Product knowledge of all beverages/food served (beer, wine, cocktails, mocktails, food), Accounting and stock control, Operate bar while generating new revenue opportunities, Maintain revenue numbers each day, Narrate tours to public, Work with charter clients, Maintained a safe environment for employees and guests
Education
High School Diploma -
Dover High School
Dover, NH06.2003
Skills
- Customer Service
- Front desk
- Front desk experience
- Inventory
- Marketing
- Microsoft word
- Presentation skills
- Problem-solving
- Receptionist
- Retail Sales
- Scheduling
- Appointment Scheduling
- Clerical Support
- Calendar Management
- Travel Coordination
- Data Entry
- Invoice Processing
- Administrative operations
- Reading Comprehension
- Cashier
- Time Management
- Training
- Management
- Sales
- Communications
- Microsoft Excel
- Guest Services
- Federal Aviation Regulations
- Event Planning
- Delivery Driver Experience
- Word processing
- Documentation review
- Microsoft Office
- Cold Calling
- Administrative Experience
- Google Suite
- Salesforce
- Successware
- Office Management
- Catering
- English
Certification
- First Aid Certification
- Driver's License
Timeline
Administrative Assistant
Hellas Air Temp
09.2021 - 04.2024
Delivery Driver
TSML logistics
10.2020 - 07.2021
Travel Consultant
Liberty Travel
03.2019 - 09.2020
Cabin Crew
Emirates Airlines
08.2014 - 11.2018
Director
Tour/Travel
04.2008 - 11.2013
Guest Services Lead
Argosy Cruises
Boat/Bar Manager
Argosy Cruises
High School Diploma -
Dover High School
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