Roberto Cruz Melendez
Cape Coral,FL - FLORIDA
Summary
Military professional offers sound judgment and strong work ethic. Promotes tactical mindset and easily flexes with different demands. Looking to put knowledge and abilities to good use to advise leaders and help management make informed decisions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substance Abuse Control Officer
Marine Corps
Quantico, VA
01.2022 - Current
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Section Chief
Marine Corps
Marine Corps Base Camp Lejeune, NC
11.2017 - 01.2022
- Inventoried gear and supervised general use.
- Trained 35+ personnel on Marine Corps procedures and safety.
- Maintained $3.7 million worth of equipment for 5 years with zero losses.
- Patrolled restricted areas and monitored personnel entry.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Executed bi-weekly quality assurance audits and addressed non-complying issues to improve section performance.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2015
Skills
- Development Activities
- Patient Consultations
- Clinical Assessments
- Managing Case Files
- Special Projects
- Combat Operations Planning
- Advanced Troubleshooting
- Site Safety
Accomplishments
- Supervised teams of 10-14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved equipment accountability by completing monthly detailed inspections with accuracy and efficiency.
Certification
- Section Chief Training - November 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substance Abuse Control Officer
Marine Corps
01.2022 - Current
Section Chief
Marine Corps
11.2017 - 01.2022
High School Diploma -
Miami Coral Park Senior High School
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