Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

ROBERTO DE HOYOS JR.

Brooklyn,NY

Summary

Accomplished public safety officer with a strong focus on training, community engagement, and bilingual communication. Proven track record in conflict resolution and maintaining safety in diverse environments. Dedicated to enhancing operational effectiveness and ensuring a customer-centric approach in all interactions.

Overview

16
16
years of professional experience

Work History

SPECIAL OFFICER / PEACE OFFICER

NYC DEPARTMENT OF HOMELESS SERVICES
New York, NY
07.2015 - Current
  • Enforce laws in accordance with New York State Penal Law.
  • Executed warrantless arrests and issued summonses.
  • Escort individuals in custody to precincts for processing.
  • Prepare detailed arrest reports and official documentation.
  • Conducted random inspections of buildings for any signs of unauthorized access.
  • Carried out investigations into reported crimes or disturbances.
  • Patrol shelter facilities to maintain safety, order, and compliance with regulations.
  • Maintained accurate daily logs and reports to ensure consistency in record-keeping and support operational accountability.
  • Developed training programs for new recruits and mentored on-duty officers on departmental policies to enhance operational compliance.
  • Developed training materials for staff on best practices in client engagement and support.
  • Collaborated with shelter staff and community partners to create and lead community events and informational sessions, fostering community awareness and support.

INTERPRETER

ACCURATE COMMUNITCATION
New York, NY
05.2025 - 11.2025
  • Provided real-time interpretation during meetings and trainings, facilitating effective communication among participants.
  • Translated verbal and written communications for NYC agencies, enhancing accessibility for diverse communities.
  • Ensured accuracy and cultural context across all translations, improving understanding and engagement.
  • Facilitated communication between clients and service providers in various settings.
  • Maintained strict confidentiality when handling sensitive information.

REAL ESTATE SALESPERSON / REALTOR

ERA REID REALTY
Plainfield, NJ
04.2014 - 07.2015
  • Provided responsive client service and coordinated property showings to improve client satisfaction and facilitate successful transactions.
  • Managed property listings, sales, and leasing to ensure compliance with NJ regulations and enhance client trust.
  • Maintained accurate transaction records and documentation to support smooth closing processes and uphold legal standards.

MERCHANDISING EXECUTION TEAM (MET) MEMBER

HOME DEPOT
Bridgewater, NJ
12.2013 - 06.2015
  • Enhanced product displays to drive sales and improve customer experience.
  • Coordinated merchandise organization and maintained visually appealing layouts to optimize customer engagement.
  • Provided exceptional customer service to enhance store operations.

INTERNET CAR SALES MANAGER

KIA ORLANDO WEST
Orlando, FL
02.2013 - 12.2013
  • Handled online sales inquiries, pairing customers with suitable vehicles to enhance purchasing experience.
  • Recorded and analyzed sales data to inform strategic decisions and optimize performance.
  • Directed sales team to enhance customer engagement and satisfaction.
  • Developed training programs for new sales staff to improve product knowledge.
  • Analyzed market trends to inform pricing strategies and inventory management.

EXECUTIVE SALES ASSISTANT

A GOOD CHOICE REAL ESTATE, LLC
New York, NY
04.2010 - 08.2013
  • Coordinated communications and facilitated timely follow-ups with clients to strengthen relationships.
  • Delivered administrative and customer support to enhance client satisfaction in fast-paced environment.
  • Streamlined organization of financial records, encompassing rent payments and receipts, to improve accessibility.

Education

KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY
01-2009

High School Diploma -

LEGACY SCHOOL FOR INTERGRATED STUDIES
New York, NY
08-2006

Skills

  • Criminal law enforcement
  • Law Enforcement Techniques
  • Incident Reporting
  • Attention to Detail
  • Community outreach
  • Training & Mentorship
  • Incident Reporting
  • Conflict Resolution
  • Bilingual communication

Leadership Experience

Dedicated professional aiming to apply strong leadership, decision-making, and communication skills to contribute to organizational success and team development.

Timeline

INTERPRETER

ACCURATE COMMUNITCATION
05.2025 - 11.2025

SPECIAL OFFICER / PEACE OFFICER

NYC DEPARTMENT OF HOMELESS SERVICES
07.2015 - Current

REAL ESTATE SALESPERSON / REALTOR

ERA REID REALTY
04.2014 - 07.2015

MERCHANDISING EXECUTION TEAM (MET) MEMBER

HOME DEPOT
12.2013 - 06.2015

INTERNET CAR SALES MANAGER

KIA ORLANDO WEST
02.2013 - 12.2013

EXECUTIVE SALES ASSISTANT

A GOOD CHOICE REAL ESTATE, LLC
04.2010 - 08.2013

KINGSBOROUGH COMMUNITY COLLEGE

High School Diploma -

LEGACY SCHOOL FOR INTERGRATED STUDIES
ROBERTO DE HOYOS JR.