ROBERTO DE HOYOS JR.
Brooklyn,NY
Summary
Accomplished public safety officer with a strong focus on training, community engagement, and bilingual communication. Proven track record in conflict resolution and maintaining safety in diverse environments. Dedicated to enhancing operational effectiveness and ensuring a customer-centric approach in all interactions.
Overview
16
16
years of professional experience
Work History
SPECIAL OFFICER / PEACE OFFICER
NYC DEPARTMENT OF HOMELESS SERVICES
New York, NY
07.2015 - Current
- Enforce laws in accordance with New York State Penal Law.
- Executed warrantless arrests and issued summonses.
- Escort individuals in custody to precincts for processing.
- Prepare detailed arrest reports and official documentation.
- Conducted random inspections of buildings for any signs of unauthorized access.
- Carried out investigations into reported crimes or disturbances.
- Patrol shelter facilities to maintain safety, order, and compliance with regulations.
- Maintained accurate daily logs and reports to ensure consistency in record-keeping and support operational accountability.
- Developed training programs for new recruits and mentored on-duty officers on departmental policies to enhance operational compliance.
- Developed training materials for staff on best practices in client engagement and support.
- Collaborated with shelter staff and community partners to create and lead community events and informational sessions, fostering community awareness and support.
INTERPRETER
ACCURATE COMMUNITCATION
New York, NY
05.2025 - 11.2025
- Provided real-time interpretation during meetings and trainings, facilitating effective communication among participants.
- Translated verbal and written communications for NYC agencies, enhancing accessibility for diverse communities.
- Ensured accuracy and cultural context across all translations, improving understanding and engagement.
- Facilitated communication between clients and service providers in various settings.
- Maintained strict confidentiality when handling sensitive information.
REAL ESTATE SALESPERSON / REALTOR
ERA REID REALTY
Plainfield, NJ
04.2014 - 07.2015
- Provided responsive client service and coordinated property showings to improve client satisfaction and facilitate successful transactions.
- Managed property listings, sales, and leasing to ensure compliance with NJ regulations and enhance client trust.
- Maintained accurate transaction records and documentation to support smooth closing processes and uphold legal standards.
MERCHANDISING EXECUTION TEAM (MET) MEMBER
HOME DEPOT
Bridgewater, NJ
12.2013 - 06.2015
- Enhanced product displays to drive sales and improve customer experience.
- Coordinated merchandise organization and maintained visually appealing layouts to optimize customer engagement.
- Provided exceptional customer service to enhance store operations.
INTERNET CAR SALES MANAGER
KIA ORLANDO WEST
Orlando, FL
02.2013 - 12.2013
- Handled online sales inquiries, pairing customers with suitable vehicles to enhance purchasing experience.
- Recorded and analyzed sales data to inform strategic decisions and optimize performance.
- Directed sales team to enhance customer engagement and satisfaction.
- Developed training programs for new sales staff to improve product knowledge.
- Analyzed market trends to inform pricing strategies and inventory management.
EXECUTIVE SALES ASSISTANT
A GOOD CHOICE REAL ESTATE, LLC
New York, NY
04.2010 - 08.2013
- Coordinated communications and facilitated timely follow-ups with clients to strengthen relationships.
- Delivered administrative and customer support to enhance client satisfaction in fast-paced environment.
- Streamlined organization of financial records, encompassing rent payments and receipts, to improve accessibility.
Education
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY01-2009
High School Diploma -
LEGACY SCHOOL FOR INTERGRATED STUDIES
New York, NY08-2006
Skills
- Criminal law enforcement
- Law Enforcement Techniques
- Incident Reporting
- Attention to Detail
- Community outreach
- Training & Mentorship
- Incident Reporting
- Conflict Resolution
- Bilingual communication
Leadership Experience
Dedicated professional aiming to apply strong leadership, decision-making, and communication skills to contribute to organizational success and team development.
Timeline
INTERPRETER
ACCURATE COMMUNITCATION
05.2025 - 11.2025
SPECIAL OFFICER / PEACE OFFICER
NYC DEPARTMENT OF HOMELESS SERVICES
07.2015 - Current
REAL ESTATE SALESPERSON / REALTOR
ERA REID REALTY
04.2014 - 07.2015
MERCHANDISING EXECUTION TEAM (MET) MEMBER
HOME DEPOT
12.2013 - 06.2015
INTERNET CAR SALES MANAGER
KIA ORLANDO WEST
02.2013 - 12.2013
EXECUTIVE SALES ASSISTANT
A GOOD CHOICE REAL ESTATE, LLC
04.2010 - 08.2013
KINGSBOROUGH COMMUNITY COLLEGE
High School Diploma -
LEGACY SCHOOL FOR INTERGRATED STUDIES